David Sanchez Email & Phone Number

Middlebury, CT, US

Stockholm, SE

Cambridge, Cambridgeshire, GB

• WAN/LAN/WLAN: Design, configure, deploy and troubleshoot Cisco and Ruckus network technologies globally in corporate and regulated manufacturing environments.
• Network Security: Extensive knowledge of Palo Alto and Cisco firewalls in 24/7/365 manufacturing environments. This includes device configuration, deployment, management, policy configuration, and troubleshooting
• Firewall Policy: Participated in analysis and hardening of current firewall policies across all manufacturing networks.
• Supported Alexion / AstraZeneca network integration. Activities included network redesign, hardware refresh and device re-IP to remediate subnet conflicts and align with AstraZeneca network standards.
• Configure, install, and perform maintenance on hardware in data centers.
• Collaborate with lab scientists and local support teams to help with network configuration of lab instruments, firewall policies, and connectivity troubleshooting.

Boston, Massachusetts, US

• Responsible for the deployment, maintenance and administration of data networking technologies at Alexion sites. Provide project planning, project implementation and operational support in all networking disciplines.
• Deployment of Netscout nGenius platform and probes across environment for automated network monitoring and reporting.
• Installation of Opengear resilience gateways for out of band management globally.
• Dispatch and coordinate remote resources for hardware repair and deployment.
• SDWAN – Design, Configure, Deploy, and manage CloudGenix ION 3000/7000K appliances.
• Reduced circuit costs by installing dual internet circuits at all branches to eliminate MPLS.

Boston, Massachusetts, US

• Provide 24/7/365 IT support to the CEO and other designated executives, board members, and assistants.
• Image, configure, deploy and repair computers, cell phones, and tablets.
• Provide IT training and solutions to executives and their administrative team.
• Host onsite / offsite meetings for executive team - Investor calls, Leadership Summits.
• Accountable for data preservation of laptop, cell phones, and tablets for C-level employees.
• Work with legal department for data preservation to comply with SEC standards.

Boston, Massachusetts, US

Schindellegi, Schwyz, CH

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue via RT ticket system.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Record, track, and document the help desk request problem-solving process.
• Apply diagnostic utilities to aid in troubleshooting.