David Sanchez Email & Phone Number

New York, United States

New York City Metropolitan Area

-Excelled in the 250-hour rigorous career training on the essential toolkit for customer experience in tech. Emphasis on strengthening key professional abilities, including giving and receiving feedback, handling challenging customers, and effective workplace communication for in-person and remote work-Gained key certifications and experience with platforms including Zendesk (certified), Intercom (certified), HIPAA compliance for business associates (certified), Slack, Notion, Jira, macOS, Google Suite including Docs, Sheets, and Slides-Healthcare & Wellness Tech Extension - Additional certification focused on customer support roles in healthcare and wellness companies. Topics included industry overview, medical terminology basics, medical billing and coding, insurance types and processes, regulations, and EMR and EHR software

New York City Metropolitan Area

-Engaged with 25+ clients daily to resolve/redirect issues, settle disputes, and answer questions-Managed customer communications through phone and in-person interactions, providing detailed product/service information, processing orders, and enhancing customer satisfaction and loyalty-Maintained comprehensive records of customer interactions, tracking inquiries, complaints, and feedback, along with the actions taken, ensuring accountability and continuous service improvement-Handled financial transactions, including determining service charges, processing payments and deposits, and managing billing inquiries, contributing to accurate and efficient financial operations-Coordinated with relevant departments, leading to improved customer trust and reduced wait times

Brooklyn, New York, United States

Engaged with 40+ patients daily via phone and email to quickly address concerns and queries- Utilized the EHR System, EagleGold, to compile, maintain, and update patient records accordingto HIPAA regulations.- Prepared and organized comprehensive records of customer interactions, tracking intakes,discharges, complaints, and feedback, along with the actions taken, ensuring accurate datacollection and continuous service improvement- Worked cross-functionally with third-party providers and internal departments, including nurses,doctors, and EMTs

New York City Metropolitan Area

-Enhanced customer engagement by expertly guiding them through virtual reality experiences, ensuring an interactive and memorable visit-Provided comprehensive support, including addressing customer inquiries regarding goods and services to drive sales and ensure customer satisfaction-Elevated store aesthetics and functionality by strategically organizing merchandise to create a welcoming and satisfactory shopping environment

Brooklyn, New York, United States

- Led a team of 30+ team members in corporate goal attainment by overseeing the cycle of ourcustomers’ orders from picking to shipping in a supportive and encouraging environment- Coordinated the daily operations regarding shipping/receiving, inventory management, orderfulfillment, and task management- Handled 50+ packages an hour while implementing company policies and safety guidelines

New York City Metropolitan Area

-Assisted with data entry and reports of case information and their various outcomes between clients, colleagues, and managers-Managed 100+ outbound calls to patients daily to coordinate complex scheduling Received employee of the month twice during employment