David Sandstrom Email & Phone Number

Costa Mesa, CA, US

Costa Mesa, California, United States

• Developed organized web pages and media players using the MediaStorm SAAS platform for our high-priority clients.
• Spearheaded support team to improve business insight and enhance data management.
• Audit and contribute to the knowledge base by writing articles and creating support-related content (ZenDesk).
• Create and compile case studies based on client engagements.
• Proceed the corporate website's metadata-rich pages to the new content management system.
• Met regularly with CEO and Development Head to road-map improvements to the SAAS tool.

Chevy Chase, Maryland, United States

• Prepared project plans and maintained project scope utilizing particular approaches to steer projects from inception to completion through implementation, maintenance, and scalability.
• Identified and mitigated issues while coordinating with executive management.
• Managed project finances and deadlines tactically to ensure their completion of them within time and budget constraints.
• Conducted in-depth analyses of risks to identify potential bottlenecks and brainstorm solutions.
• Developed comprehensive strategies for roll-out, including cost-benefit and return-on-investment calculations.
• Generated weekly reports and updates to inform clients and executive management of developments and setbacks.

Austin, Texas, United States

• Completed and implemented projects per instructions from leadership Increased institutional knowledge to help new leadership minimize churn.
• High-level technical support
• Community Management (Knowledge Base / ZenDesk)
• Created 20 client-facing video tutorials for the company knowledge base

San Francisco, California, United States

• Led all phases of over four thousand website migration projects, from procurement to deployment.
• Implemented and supervised a wide range of projects as directed by management.
• Produced numerous videos for use in the company's internal Knowledge Base and external webinars.
• Maximized probability and boosted revenue by participating in National trade shows.

San Francisco, California, United States

• Managed and coordinated (SAAS) website design projects for 900 custom clients from sale to go-live resulting in a high rate of client satisfaction and issue resolution
• Developed custom product implementation proposals and strategies leading to improved production and efficiency
• Served as team lead for many knowledge areas and product-related issues which resulted in an overall increase in team performance and product knowledge
• Trained new team members, ran weekly team meetings, and led a periodic team training sessions resulting in increased product and technical knowledge team-wide

San Francisco Bay Area

• Provided direct customer technical support via phone, email, and chat resulting in a high level of problem resolution and client satisfaction
• Made recommendations to management and technical staff for ongoing process improvement resulting in increased overall efficiency and client retention
• Managed/created content for the LiveBooks Community Forum
• Maintained Customer Relations database resulting in a wider understanding and awareness of client issues and solutions