· Expert Level test, inspection, cleaning, soldering & repair of Elo products returned from customers · Act as technical lead for repair services by providing/sharing technical guidance & best Practices · Perform direct cause/root cause diagnoses of product issues, failures, &/or manufacturing issues and communicate both verbally and written to larger team · Develop and document testing, troubleshooting and repair processes for Elo products to be used internally and externally by Elo and partners · Perform training of processes to a wide variety of global users including technicians, customers and partners · Create, review and markup test plans, rework documents, & manufacturing instructions and process documents · Evaluate and improve existing processes and workflows · Work cross functionally to capture requirements for new processes · Contribute to risk assessments; assess compliance to safety and quality standards · Evaluate new product designs (NPD) for serviceability and document evaluation to provide feedback & document markups · Contribute to product service strategies (parts, assemblies, and software) by providing expert analysis of use ability, serviceability, & reliability of current and new products · Review and provide technical guidance on/or as it relates to Engineering change requests and their impact on customers, inventory, service centers, & rework/remediation plans · Manage projects for global services in conjunction with internal and external service partners and customers · Detailed documentation and reporting of work activities

Working with engineering ,service and cm manufacturers to ensure products are serviceable. Managing NPI process from serviceability side. reviewing of samples pre production. Detailing teardown and repair procedures,repair videos, training repair partners and writings service repair manuals.

• Promoted to Engineering technician IV / Model shop manager to build custom monitor using raw materials. Regularly create and release Engineering Change Orders/Requests. Make modifications to current designs, or release new products as needed. • Consistently meet strict deadlines to provide customer with prototype product as quickly as possible without error.• Create parts plastic / metal parts according to coral /auto cad drawings using press brake, laser cnc, powder coat, end mills, lathe3d printer.• Released over 50 new products from product management to release. • Successfully completed over 500 prototypes resulting 5 million in ongoing revenue.• Other duties include extensive soldering and wiring, assembly of metal parts and testing/troubleshooting of prototypes• Maintain calibration on all engineering test equipment.• Create sop and MSDS for all engineering equipment• Maintain supplies and run all equipment in engineering model shop according to elo /osha safety standards• Provide feedback and support for all engineering prototypes.• Create change orders, product spec sheets, manufacturing instructions for all custom products built in Rochester.• Build all prototypes touch computers / touchscreen for engineering along with any parts designed by engineering including test fixtures.• Support Manufacturing, Engineering, Service dept., operations for any mechanical / electrical needs.

Key Member of Engineering as Technician. Worked with engineering to improve manufacturing prototype building and first piece samples. Created Manufacturing documentation, and service documentation for released products including Bill of materials and part sourcing.• Promoted to Engineering Team member with mechanical and electrical engineers to design custom monitors. Regularly create and release Engineering Change Orders/Requests. make modifications to current designs, or release new products • Consistently meet strict deadlines to provide customer with product as quickly as possible • Project manager for up to 15 projects of varying complexity simultaneously. • Released over 150 new products. • Successfully Completed over 800 prototypes • Other duties include extensive soldering and wiring, assembly of metal parts and testing/troubleshooting of prototypes

Key Member of Manufacturing team that engineers custom touchscreen displays. Challenged to improve engineering processes using lean manufacturing techniques. Production functions include building prototypes and first piece samples, Quality control, maintaining Manufacturing documentation, Provide Sales and Manufacturing support. • Provided direct supervision to 28 person manufacturing crew responsible for $33 million in revenue at 25% margin level.• Reviewed and updated 250 manufacturing process to improve overall manufacturing times. . Reviewed all documentation change requests of Production team members.• Interview new hires set training schedules• Attended all Sales / Production meetings with the Production manager and material planners.• Traveled to customer sites to evaluate and correct problems.• Implemented lean techniques that allowed a yearly growth without need to expand manufacturing facility.• Member of 2-person group that provided desktop PC and networking support to the production staff.• Created and maintained database production manuals• Assisted manufacturing floor issues give guidance and instruction for monitor integration.• Repair Manufacturing fallout.• Quality control, inspect sample lots of finished goods built by production employees.• Coach, council, train employees. • Reject all non-conforming materials using standard test / inspection methods set by Tyco electronics

Lead member of the Production team that built custom touchscreen displays. Production duties include team leadership, building custom touchscreen displays, training all new employees, and working with Production manager on scheduling work.• Worked on all of the new touchscreen integrations.• Worked close with the Engineering team on new projects and built prototype units.• Worked in the Service Department as a Repair Technician to troubleshoot and repair touchscreen displays and components.

• Surveyed and Manufactured energy control and power lockout procedures, Evac plans, piping diagrams, weld scheduling, operator instruction, lube scheduling and job visuals.• Supervised on site progress of placard installation.• Managed, designed and purchased all equipment used to produce ecpl placards set up in house production facility.• Manufacturing Supervisor and Quality Control.

• On site Surveyed and Manufactured energy control and power lockout procedures, Evac plans, piping diagrams, weld scheduling, operator instruction, and lube scheduling and job visuals.• Supervised on site progress of placard installation.• Managed, designed and purchased all equipment used to produce ecpl placards set up in house production facility.• Manufacturing Supervisor and Quality Control

• Provided installation of “Lockout/tag out” placards to manufacturing facilities such as Ford, General Motors, BMW , Chrysler, Toyota to safeguard employees from the unexpected energization or startup of machinery and equipment, or the release of hazardous energy during service or maintenance activities • Surveyed Auto plant facilities Equipment and Manufactured energy control and power lockout procedures, Evac plans, piping diagrams, weld scheduling, operator instruction, and lube scheduling and job visuals.

• Document Preparation. • Prepared travel itineraries• Worked Detroit Metro airport customer ticket counter.