David Sayavong Email & Phone Number

•Execute and develop SQL scripts, automation jobs, DTSX packages, and FTP.•Research and analyze HIPAA related files such as 837, 834, 278 and flat files from vendor and clients.•Troubleshoot tickets by reviewing files and utilizing SQL to identify errors in client/vendor data and internal automation/store procedures processes.•Communicate with clients and internal teams to provide resolution, root cause, and recommendation on processes.•Utilize software such as Visual studios, Automate 11, BizTalk, Axosoft, WINSCP, FileZilla, and Microsoft SQL Server.

•Analyze documents such as Detail System Designs, Testing Plan, and Documents procured by stakeholders to develop test scenarios that are used for testing.•Develop over 2,000 test cases that are design to display functional requirements that satisfies stakeholders needs and requirements.•Utilize tools such as Application Lifecycle management and SmartBear to perform manual testing and automation testing.•Spearheaded as test lead several projects that were successfully implemented.•Learn process and designs of different application systems used in the Medicaid technology industry.

United States

•Manage and organize inventory through Vue works software to increase efficiency while decreasing costs by assessment of recyclable and reusable products for 20-30 projects simultaneously•Maintain over 500 traffic signals utilizing technology such as cameras and microwave detection•Coordinate communication between project managers, engineers, and contractors to ensure customer satisfaction and successful completion in a strict timely manner•Develop Excel forms with equations to accurately monitor and track current projects and inventory checks• Effectively assess and interpret blueprints against materials ordered to ensure successful completions

Milwaukee, Wisconsin

•Develope cable route plans, configured routers, set-up networks, installed internet satellites and diagnosed products •Achieve a 25% above average sales metric per work order with an attachment rate of 50%•Manage installs, trouble shooting and/or equipment upgrades for an average of 4.5 work orders per day •Educated customers on tools and services leading to an 8.7 out of 9 customer satisfaction score•Accomplish a 97% rating of success based on error calls while ranking in the top 20% of level 1 technicians nationwide

Ft. Hood

•Train 12 soldiers in mechanics training including maintenance checks, services, and troubleshooting procedures •Conduct missions involving collaboration with local leaders and coalition •Performe preventative maintenance checks and services on tanks through understanding mechanical design and operations•Complete tank computer calibrations to ensure accurate calculations of distance, wind, and speed of other vehicles

Bachelor Of Science - Bs, Information Technology

- Develop skills in different disciplines in web and application development, network admin, cyber security, data management, and system.

Bachelor Of Science - Bs, Criminal Justice And Corrections