• Act as Operational Subject Matter Expert on all business processes• Develop and maintain relationship with I/T and Client • Research and respond to client inquiries• Interpret client requirements in order to provide the most effective and viable functional solution• Understand long-term business objectives and suggest strategies to meet goals• Seek out opportunities to leverage best practices to meet requirements in an efficient and effective manner• Work with… Show more • Act as Operational Subject Matter Expert on all business processes• Develop and maintain relationship with I/T and Client • Research and respond to client inquiries• Interpret client requirements in order to provide the most effective and viable functional solution• Understand long-term business objectives and suggest strategies to meet goals• Seek out opportunities to leverage best practices to meet requirements in an efficient and effective manner• Work with Engagement Manager to identify, document business requirements, and functional specification and work with the Operations team to translate those requirements into work instructions/process flows• Contain problems by quickly identifying the Root cause, initiating corrective action, implementing measures to prevent future problems, and communicate all steps of the problem resolutions process to the affected parties• Assist with the creation of test plans on system enhancements• Work with the Quality Analyst on file maintenance issues• Proactively document and communicate issues to I/T• Troubleshoot reporting and data issues Show less

* Supervised a team of credit underwriters.* Ensured timely and proper communication of credit decisions to dealer/client personnel.* Arranged that all contracts received from dealer/client personnel were reviewed and processed in a timely manner for funding.* Made certain that analysts' properly analyzed risk while following documentation and verification procedures.* Maintained and executed credit analyst’s individual performance metrics and conducted feedback… Show more * Supervised a team of credit underwriters.* Ensured timely and proper communication of credit decisions to dealer/client personnel.* Arranged that all contracts received from dealer/client personnel were reviewed and processed in a timely manner for funding.* Made certain that analysts' properly analyzed risk while following documentation and verification procedures.* Maintained and executed credit analyst’s individual performance metrics and conducted feedback sessions.* Reviewed credit exceptions and made sure they were appropriate based on the company’s credit policy.* Ensured that proper service and staffing levels were met on a daily basis.* Handled escalated dealer/customer issues to reach a mutually beneficial resolution.* Maintained knowledge of market activity, business/industry practices, and compliance policies as they impacted underwriting and origination performance. Show less

* Managed 8 regional wholesale inventory audit supervisors.* Utilized the AIM (Automated Inventory Management) mainframe-based system to monitor and reconcile audit results. * Ensured timely scheduling, completion, and accurate reporting of inventory audit results for all floor-planned Chrysler, Jeep, and Dodge dealerships in the United States.* Resolved audit irregularities, cleared reconciled audits, and communicated results to dealer credit analysts and senior… Show more * Managed 8 regional wholesale inventory audit supervisors.* Utilized the AIM (Automated Inventory Management) mainframe-based system to monitor and reconcile audit results. * Ensured timely scheduling, completion, and accurate reporting of inventory audit results for all floor-planned Chrysler, Jeep, and Dodge dealerships in the United States.* Resolved audit irregularities, cleared reconciled audits, and communicated results to dealer credit analysts and senior management.* Coordinated an effective liquidation of the outstanding wholesale portfolio. Show less

* Supervised 26 field auditors and retained a third party audit service as needed.* Ensured timely scheduling, completion, and accurate reporting of Inventory audit results for Chrysler, Jeep, Dodge dealerships in Michigan, Ohio, Indiana and Kentucky.

* Established and maintained productive dealer relationships. * Reviewed and decided on loan/lease applications to maximize territory penetration while minimizing risk exposure. * Researched application irregularities to eliminate fraudulent credit approvals. * Communicated credit decisions to dealers and demonstrated the benefits of utilizing Chrysler Financial as their primary source of financing.* Researched, developed and implemented a new telephone function to reduce… Show more * Established and maintained productive dealer relationships. * Reviewed and decided on loan/lease applications to maximize territory penetration while minimizing risk exposure. * Researched application irregularities to eliminate fraudulent credit approvals. * Communicated credit decisions to dealers and demonstrated the benefits of utilizing Chrysler Financial as their primary source of financing.* Researched, developed and implemented a new telephone function to reduce outbound dialing time by 66%. Show less

* Supervised collection personnel.* Monitored results and provided daily feedback to team members to ensure that monthly regional losses were at or under goal. * Addressed and resolved escalated customer service issues.* Prepared and presented to senior management a monthly report on goal achievement and a trend analysis used to set future monthly goals.

* Selected and managed Lease Maturity Advisors.* Addressed and resolved escalated customer/dealer disputes.

* Supervised agents to ensure the timely transportation of matured lease vehicles to auction.* Addressed and resolved escalated customer/dealer disputes.* Assisted in development and launch of the new Dealer Helpline department.* Researched, proposed and implemented a new dealer/customer telecommunication system.

* Supervised customer service representatives collecting past-due accounts. * Monitored results and provided individual feedback to ensure monthly regional goals were met. * Identified and resolved escalated customer service issues.

* Collected past-due accounts. * Identified and resolved customer concerns/complaints.