David Schein Email & Phone Number

Auburn Hills, MI, US

Farmington Hills, MI

• Act as Operational Subject Matter Expert on all business processes
• Develop and maintain relationship with I/T and Client
• Research and respond to client inquiries
• Interpret client requirements in order to provide the most effective and viable functional solution
• Understand long-term business objectives and suggest strategies to meet goals
• Seek out opportunities to leverage best practices to meet requirements in an efficient and effective manner

TD Auto Finance Corporate Headquarters, Farmington Hills, MI

* Supervised a team of credit underwriters.* Ensured timely and proper communication of credit decisions to dealer/client personnel.* Arranged that all contracts received from dealer/client personnel were reviewed and processed in a timely manner for funding.* Made certain that analysts' properly analyzed risk while following documentation and verification.

Chrysler Financial Corporate Headquarters, Farmington Hills, MI

* Managed 8 regional wholesale inventory audit supervisors.* Utilized the AIM (Automated Inventory Management) mainframe-based system to monitor and reconcile audit results. * Ensured timely scheduling, completion, and accurate reporting of inventory audit results for all floor-planned Chrysler, Jeep, and Dodge dealerships in the United States.* Resolved.

Auburn Hills, MI

* Supervised 26 field auditors and retained a third party audit service as needed.* Ensured timely scheduling, completion, and accurate reporting of Inventory audit results for Chrysler, Jeep, Dodge dealerships in Michigan, Ohio, Indiana and Kentucky.

Auburn Hills, MI

* Established and maintained productive dealer relationships. * Reviewed and decided on loan/lease applications to maximize territory penetration while minimizing risk exposure. * Researched application irregularities to eliminate fraudulent credit approvals. * Communicated credit decisions to dealers and demonstrated the benefits of utilizing Chrysler.

Westlake, TX

* Supervised collection personnel.* Monitored results and provided daily feedback to team members to ensure that monthly regional losses were at or under goal. * Addressed and resolved escalated customer service issues.* Prepared and presented to senior management a monthly report on goal achievement and a trend analysis used to set future monthly goals.

Westlake, TX

* Selected and managed Lease Maturity Advisors.* Addressed and resolved escalated customer/dealer disputes.

Troy, MI

* Supervised agents to ensure the timely transportation of matured lease vehicles to auction.* Addressed and resolved escalated customer/dealer disputes.* Assisted in development and launch of the new Dealer Helpline department.* Researched, proposed and implemented a new dealer/customer telecommunication system.

Troy, MI

* Supervised customer service representatives collecting past-due accounts. * Monitored results and provided individual feedback to ensure monthly regional goals were met. * Identified and resolved escalated customer service issues.

Troy, MI

* Collected past-due accounts. * Identified and resolved customer concerns/complaints.