David Schenz Email & Phone Number

Loveland, OH, US

• Direct all human capital planning and strategy affecting 110 employees of JD Edwards’ $20M enterprise resource planning consultancy, with responsibility for leading tech managed services, consulting, and PMO while.
• Increased consulting revenue by 30% by revamping project management and presales processes company-wide to use fixed bid projects and enhanced methodology, and by improving billing and time systems to more accurately.
• Implemented a new recruiting process including structured interviews and active recruiting to enhance applicant pool quality and vet candidates more thoroughly, driving the hire of more than 20 top-tier individuals to.
• Decreased case routing by 95% and technical questions by 40% by leading the implementation of a new ServiceNow IT operations module allowing for faster resolution of complex issues and enhancing the onboarding process.
• Shifted from a local talent pool to a “best talent in the world” global staffing strategy to meet a 70% increase in consulting engagements while adding only 20% to costs, with responsibility for implementing a global.
• Implemented weekly key performance indicator reporting for the executive team to monitor sales forecasts and service delivery status, enabling earlier decision making to adjust staffing due to changing sales data, and.

Loveland, OH, US

• Managed 40+ technical analysts and application consultants in providing comprehensive customer success services to more than 50 clients representing $7M in annual billing, improving customer satisfaction scores from.
• Developed a strategy to ensure a $150M client’s compliance with complex new FDA requirements, including enhanced materials traceability, and led a team of developers and supply chain analysts in the remediation of the.
• Directed the launch of JD Edwards’ application managed services offering, currently a $675k annual revenue stream across 18 clients, with responsibility for recruiting and leading a team of six functional consultants.
• Streamlined six disparate teams into one integrated managed services team and reformed the organization’s culture to enhance cooperation, increasing employee retention by 10% and customer retention by 5%
• Wrote and presented a business case and strategy for updating a pharmaceutical client’s out-of-date, highly customized solution, receiving approval from IT leadership and board of directors after an extensive research.
• Achieved 99% compliance on patching and antivirus coverage and reduced customer risk of viruses and ransomware attacks by establishing a five-member systems administration team

Milan, Italy, IT

• Managed 15 SAP enterprise resource projects for the world’s largest eyewear conglomerate with more than 7,000 retail locations worldwide, with responsibility for a team of 16 staff and consultants, including offshore.
• Assembled and led a 20-member team in aligning all new business processes related to internal insurance financial systems after three previous failed attempts, delivering on time with minimal rework and producing a 25%.
• Lowered processing time for online sales by 90% while streamlining the delivery of sales reports to upper management by building new architecture to contain online sales in a central reporting location
• Ensured go-live for a major point-of-sale project by identifying and resolving more than 20 bugs in the new system and correcting thousands of transactions, reducing percent of erred transactions from 98% to 1%

Worldwide, OO

Milan, Italy, IT

Worldwide, OO

Dresher, PA, US

Master Of Business Administration - Mba

Ba, Bsba, Mathematics, Accounting

Education record