David Schick Email & Phone Number

San Francisco Bay Area

A non profit group that supports local ART and STEM educational projects focused on sustainability. We work with middle and high school students to augment their eduction by helping students create, and implement service opportunities within their local communities, to educate these communities and help them apply sustainable practices to address current environmental issues.Our first project is the creation of Peninsula Precious Plastics based in San Carlos, California. Students have already begun early community out reach at local museums, parks and their schools. We have created a work and collection space that includes a class room and various pieces of Precious Plastics equipment.

Sunnyvale, California, United States

I am the liaison between the Global AppleCare service organization and the Product Engineering and Operations teams. Providing support for early field failure analysis and I am the final point of escalation for world wide service for iPad.

Develop and maintain excellent working relationships with engineering, marketing and global operations team members for Apple’s iMac, MacBook and Cinema Display product lines. Prepare the global service and support functions of Apple for each new product release. Provide ad hoc analysis of call and service data to engineering, service and operations management. Report to AppleCare and Operations senior management on project status. Review engineering and operations documentation including product and module specifications, and production plans, to determine the design and manufacturing impact on customers and serviceability

Managed all aspects of end-user support including contact center training and vendor management. Performed analysis of contact center and field service data to determine product trends. Reported trends to engineering and marketing for continued product improvement. Developed content and structure for the Rocket eBook support web site

Bachelor Of Arts (B.A.), Human Communication

Course Work In Project Management