Global Senior Operations Manager - Airbus Group
Dec 2016 - Nov 2023
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David S. Email & Phone Number
Very experienced and skilled IT Senior Operations Manager, with an extensive experience in Service Desk and tech support. Trilingual (FR/EN/SP)
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Role
Very experienced and skilled IT Senior Operations Manager, with an extensive experience in Service Desk and tech support. Trilingual (FR/EN/SP)
Location
Barberà Del Vallès, Catalonia, Spain
Who is David S.? Overview
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David S. is listed as Very experienced and skilled IT Senior Operations Manager, with an extensive experience in Service Desk and tech support. Trilingual (FR/EN/SP) based in Barberà Del Vallès, Catalonia, Spain. AeroLeads shows a matched LinkedIn profile for David S..
David S. previously worked as Global Senior Operations Manager - Airbus Group at Computacenter and Delivery Manager - EADS Airbus at Computacenter. David S. holds Diploma In International Trade, International Trade, Higher Education Department from Lycée Lamartine.
Profile bio
About David S.
Although coming from a sales oriented background, I have become an IT fan and have really enjoyed my tenure at Computacenter.I am a very experienced and skilled IT Senior Operations Manager, with almost 17 years experience in Service Desk and technical support, being responsible for major global accounts.I excel particularly in Service Delivery, Service in-life transformations, major implementations (processes or applications), People development and P&L management. I am ITIL Foundation v3 certified and accustomed to working with the Agile framework.I am very result driven, and I take much pride in developing my direct reports.Trilingual in French, English and Spanish.
16 roles
David S. work experience
A career timeline built from the work history available for this profile.
Delivery Manager - Eads Airbus
Jan 2014 - Nov 2016
Team Leader - Eads Airbus
Feb 2013 - Dec 2013
Team Leader - Gsk
In charge of the L1 team for the French and Bio markets.- Incident management- Request management- Quality Management- Continuous Improvement- SLA Compliance- Monthly and Weekly ReviewsI am responsible for a team of L1 and Senior Analysts, delivering service to our clients. You will be expected to manage a team to meet our contractual SLA targets. Also.
Sep 2011 - Jan 2013
Team Leader - Idgroup
In charge of the L1 Service Desk for a French children clothes retail company.- Incident management- Request management- Quality Management- Knowledge management- Continuous Improvement- SLA Compliance- Monthly and Weekly Reviews- Problem Management.I was responsible for a team of L1 delivering service to our clients. You will be expected to manage a team.
Apr 2010 - Sep 2011
Team Leader - Bt
In charge of the 24/7 Remote Desktop support service (L2 team). The activities of the BT team are:-Incident Management-Provisioning / Request management – Desktop portfolio-Software remote install & Build upgrade remote install-Asset Management-Scheduling-Standard build roll-out / Project-Onsite support – Barcelona office-Shift Left & Problem ManagementMy.
Oct 2009 - Apr 2010
Problem Management Analyst - Bt
*Involved in the Shift Left Program throughout BT account. *Involved in SLA Failures Analysis and their addressing to improve SLA statistics. *Created and implemented Case Quality Checks analysis and reporting.*Regularly performing ad’hoc requests from CC Senior management. Involved in the CC/BT Service Improvement Plan.
Jan 2008 - Oct 2009
Team Leader - Air Liquide
Part-TimeCovered the morning for an Air Liquide TL working in GSK.Managed the Admin Team and the Level 2 Team, their workload and time management.Worked with L2 team to reduce the Requests backlog efficiently and consistently.Proposed a new process for the Quality Reviews, with new timeline.
May 2009 - Jun 2009
Level 2 Analyst
Performing second line technical support for British Telecom employees worldwide. Offering users remote assistance and diagnosis of PC faults and providing fixes and solutions. Dealing with on site engineers scheduling.Also involved in establishing and developing reporting tools for the team.
Jul 2007 - Jan 2008
Level 1 Analyst - Owens Corning
Performing first line troubleshooting and handling of Owens Corning users worldwide. Providing them with detailed troubleshooting and solutions.In charge of the handling of CC onsite Engineers, being their first point of contact and organizing their agendas when on Owens Corning sites.
Feb 2007 - Jul 2007
Junior Accountant
Acs, A Xerox Company
Accounting (Accounts Receivable)In charge of the rebilling of the sundry costs to all the allied companies of General Motors Europe AG like Vauxhall, Adam Opel AG, SAAB.In charge of the reconciliations of their accounts, and of the receipts of payments from those entities.
Nov 2004 - Sep 2006
Junior Accountant
Acs, A Xerox Company
Accounting (Accounts Payable-Costing)Performing overview of approval process and payment process for P&A Invoices from suppliers of General Motors France (outsourcing). Analysis of costs of sales and month-end closing tasks.
Aug 2002 - Nov 2004
Merchants Services Administrative
Performing Maintenance on Merchants accounts, and dealing with long and complicated queries needing investigation, setting-up of accounts, etc...
Sep 2001 - Jul 2002
Customer Services Representative
Performing general maintenance on cardholders accounts, giving out information to cardholders such as current balance, billing cycle, direct debit queries, card replacement etc...
Jan 2001 - Aug 2001
Wine Sales Field Representative
Charles Delatour S.A
phoning potential customers, previously targeted by mailings offering them wine tasting at home, then performing “same-day selling “ techniques to get customers to purchase fine wines from Bordeaux and Burgundy. Monthly turnover (realised): € 15.000,00 average.
Jul 2000 - Oct 2000
Field Representative
Cuisines S.A. / Le Confort Ménager Sarl
visiting potential customers at their home, realising projects for fully-fitted kitchens with high-quality furniture, performing “same-day selling” techniques. Monthly turnover (required and realised): € 30.500,00.
Nov 1999 - Jul 2000
3 education records
David S. education
Diploma In International Trade, International Trade, Higher Education Department
Lycée Lamartine
Deug Lce, Lce (Langues Et Civilisations Etrangeres)Foreign Languages And Civilisations
University Of Dijon, France
Bachelor'S Degree, A Levels
Lycée Charles De Gaulle, Dijon
FAQ
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What is David S.'s role at their current company?
David S. is listed as Very experienced and skilled IT Senior Operations Manager, with an extensive experience in Service Desk and tech support. Trilingual (FR/EN/SP).
Where is David S. based?
David S. is based in Barberà Del Vallès, Catalonia, Spain.
What companies has David S. worked for?
David S. has worked for Computacenter, Acs, A Xerox Company, Citi, Charles Delatour S.A, and Cuisines S.A. / Le Confort Ménager Sarl.
How can I contact David S.?
You can use AeroLeads to view verified contact signals for David S., including work email, phone, and LinkedIn data when available.
What schools did David S. attend?
David S. holds Diploma In International Trade, International Trade, Higher Education Department from Lycée Lamartine.
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