David Schmitz Email and Phone Number

Manage cross-discipline digital transformation delivery teams ensuring alignment between client vision, objectives and defined outcomes. Establish and maintain client relationships from sales pursuit stages through subsequent phases of solution delivery focused on meeting short and long-term business value-based milestones. For Meijer Corporation: > Led delivery of an integrated web Digital Design System (DDS) and mobile UI toolkit for Android and IOS to enable multiple agile teams working in parallel to build and deploy a new digital commerce and content platform with a consistent design and user experience leveraging the Scaled Agile Framework (SAFe) delivery methodology

As an eCommerce SME on the Retail Industry Vertical Launch Team provided new business development and legacy client expansion support. Launched and managed company’s first strategic vendor relationship with Elastic Path. For a large global retailer, created a high-level approach and decision framework for make vs. buy decisions for a future state Commerce Platform, including the creation of a preliminary evaluation and recommendation of 3 viable eCommerce package alternatives for Senior IT leadership consideration. In an Agile Delivery Lead capacity, > for Innit Inc. led an accelerated 5-month launch of a live customer demo experience at Pirch, a high-end home appliance retail store in Soho, New York. 2 mobile applications were developed, an IOS app intelligently suggests recipes based on an individual’s dietary preferences, health-related issues, wellness goals and what’s in the fridge and pantry. An Android app dynamically controls the cooking sequence based on the food type and weight as well as feedback transmitted by sensors inside the oven. The overall platform included a data lake, back office infrastructure, pipeline management system, Continuous Delivery environment, API Services, and a Food Recognition system using Multi-Sensor Arrays integrated into the oven, refrigerator and an overhead food preparation station.> for a large Dental Insurance Provider, rapidly scaled an agile transformation program to develop a custom-built claims processing system, from an initial 4-person launch team to over 30 consultants organized in multiple co-sourced delivery teams within a 4-month period. Facilitated creation of the initial program roadmap with an estimated launch window based on initial and projected team velocities.

Account leadership, program manager and delivery lead on strategic retail transformation programs, delivering in excess of $25 Million in professional service fees. > for Belk Inc., Program manager lead on the Order Management track of a multi-year, multi-million dollar Omnichannel transformation program. Drove Business and IT stakeholders through complex functional and system design decisions, directing delivery teams through numerous requirements sessions and creation of functional specification deliverables aligned with client’s internal system development methodology.> for Ascena Retail Group, PMO lead on a multi-year, multi-million dollar Omnichannel transformation program leveraging a common shared platform across 5 brands. Defined overall program/ track delivery structure, developed and maintained integrated program plan, defined and launched weekly program status reporting and tracking methods and tools. Managed PMO through the internal launch of the first corporate brand website.> for Sprint Corporation, Delivery lead on a 5-month project to define, design, build, test and deploy 5 custom-built interactive mobile applications in 2 pilot store locations. Multiple digital experiences were successfully deployed on-time and on-budget across (4) 10” IOS 7 iPAD’s, (2) 18” Dell Windows tablets, (1) 80” digital touchscreen display and (8) 10” Android tablets in both pilot store locations. > for Target Corporation, Operations and Delivery Lead responsible for defining and fulfilling client program and project staffing needs with the requisite skills and experience during a period of hyper account growth. Managed client relationship in the establishment of a new PMO function to meet aggressive goals of increasing frequency and size of website releases while maintaining or increasing overall website performance.

Member of Detroit office leadership team, responsible for selling and delivering digital agency services for 2 strategic accounts. For Hilton Worldwide Incorporated (HWI),> Engagement Management lead responsible for estimating, planning, negotiating and closing on winning $13M proposal to redesign 9 global consumer brand websites.> Initiated, led and won pursuit of a $3.4M incremental project to design, build and launch HWI’s global corporate website. Direct Delivery Lead responsibilities included projects to,> redesign, launch and maintain HWI's global Corporate B2B website> redesign Hilton HHonors customer loyalty website> created global strategy and personas to define common elements and principles to be applied across all of HWI's rearchitected and redesigned brand websites> defined, launched and stabilized the initial Rearchitecture program PMO planning, tracking and reporting processesFor Chrysler Corporation, lead delivery executive on $17.5M in services (2 years) over domestic Cross-Brand applications for Chrysler, Jeep and Dodge as well as the Chrysler International retainer business. Delivery lead responsibilities included the following sample projects,> Designed and built working iPhone application to remotely start and pre-condition a vehicle- used by Senior Corporate Executives to market and demonstrate ENVI electric vehicle program> Worked with newly selected 3rd party application vendor to redesign the user interface for brand website shopping applications including Build My Own (BMO) Configurator, Vehicle Compare, Search Inventory, Find a Dealer, Get a Quote and Schedule a Test Drive> Launched and provided ongoing support of 3rd Party Customer Advisory Board (CAB) platform (Fuel Tank, formally Think Passenger, Inc) and planned and facilitated live online moderated chat sessions with senior corporate executives

For General Motors Company an integral member of the account leadership team, selling and delivering a total of $49M in revenue in 5 years. Client Executive for final 18 months, responsible for client relationships, delivery quality, financial performance and people management. Sample projects led include,> developed a Global Enterprise Employee Portal UX Strategy, UI Design and functional specification, including a 100+ page clickable prototype to promote new design with internal stakeholders and guide offshore development partner > Defined and deployed globally common IT processes in support of a multiyear outsourcing contract valued at $2B+ annually, leveraging teams composed of 100 consultants from 20 IT consultancies> Defined a new application release strategy, process and governance model to manage block point releases for all global Manufacturing and Industrial Engineering applicationsFor Alcoa Inc., lead program manager in delivery of 15+ projects totaling ~$6M in services revenue spanning B2C, B2B, and B2E initiatives over nearly 2 years. Sample projects led include:> Alcoa.com Strategy and Define project to develop an online framework to consolidate numerous disparate geographically based web properties into a single coherent global online presence> Strategic re-launch of global corporate website leveraging Interwoven CMS> Defined user experience strategy and visual design system for a Global Enterprise Employee Portal including a technical and application architecture recommendation supported by a NPV, discounted cash flow business case approved by the CFO > B2B e-Business Strategy engagement for Automotive and Aerospace business units faced with increased competitive pressures. Conducted user research with internal manufacturing plant stakeholders and customers to identify pain points and define revised processes, touch points and online tools to increase visibility and transparency of delivery status on customer orders and shipments

Process design consultant and project manager focused on leading multidisciplinary teams from early-stage strategy and discovery engagements through system design and implementation. Sample projects include:for Chrysler Corporation, > Order to Delivery (OTD) Program Manager, 1 year assignment- facilitated client executive sponsor teams consisting of Production Planning, Volume Forecasting, Sales and Marketing, Manufacturing and Logistics through a process of defining modified processes, policies and system requirements to enable reduced lead time of custom retail ordered vehicles from 65 to 20 days> Balanced Scorecard Program, 2 1⁄2 year assignment- functional architect and program manager. Defined, piloted and deployed a manufacturing shop floor measurement process and online tracking and reporting application for Assembly and Stamping Divisions. Developed 2-day interactive training class to demonstrate the association between management's desired scorecard metrics performance goals and hourly team-based problem solving and continuous improvement processes.> for M&M Mars Corporation, 1-year assignment as part of a large re-engineering initiative defined common business, user, and functional requirements for management of In-Market Sales reporting across multiple business units> for Caterpillar Corporation, 14-month assignment as an analyst/ programmer on the Antares Special Parts/Pricing (SPP) ordering system. Responsibilities included coding, unit testing, system testing and requirements elicitation and documentation for all online and batch processing modules for the SPP program modules> for Steelcase Inc., 10 month assignment as Sr. Analyst on Just-in-Time manufacturing productivity engagement to design and implement cellular manufacturing and assembly line layout efficiencies to reduce manufacturing lead times, improve quality, lower WIP inventory, and reduce manufacturing space requirements.