- Manage all aspects of $3.2 million IM/IT budget- Set IM/IT direction for Agency of 250 employees including establishment of Agency policy, directives and guidelines in the areas of IT, IM and Security- Recruite, develop and manage the IM/IT and Adminstrative team- Collaborate with senior executives to ensure IM/IT investment was aligned with business needs of Agency- Provide direct client relationship to Agency executives, staff and external clients- Manage team of up to 15 employees, and manage relationship with IT service providers through Service Level Agreements and active engagement- Directe the development of internal IM/IT communications strategy within the Agency- Influence government-wide strategic directions for IM and IT through membership in Government of Canada’s CIO Council and IM Senior Officials network- Represent the Agency with Shared Services Canada for the provision of network, data centre and e-mail services- Support the implementation of the goals and mandate of the Agency’s Information Technology Plan- Managed the deployment of Open Text LiveLink system for the full agency, project delivered on time and within budget- Implemented IT greening strategy including reduction in printers (10:1 employee/printer ratio), introduction of green meetings including tablet deployment, migration to laptops for all staff and replacement of land line telephony with cost effective mobile devices- Managed renovation of Agency’s headquarters, including reduction in cubicle size, increased meeting room capacity and collaboration space in alignment with the Government of Canada’s Workplace 2.0 directive- Designated as the Departmental Security Officer for Agency, representing the Agency with respect to physical and information security.- Implemented security program for the Agency- Managed the agencies facilities and accommodations needs in collaboration with PWGSC and building management in four locations

Lead a team of up to 10 software developers, including responsibility for daily supervision, career development and performance appraisalLead project manager for the development and on-going support of a variety of web, database and software applications including Climate Archive Online and SDSD IntranetProvided technical advice to various business clients as well as to managementDeveloped web applications using a combination of ColdFusion, SQL, JavaScript, CSS and HTMLCollaborated with clients and team members on the development of service agreements outlining the expectations of project workDeveloped business cases and/or proposals for the delivery of IM/IT services particulary as they pertained to the delivery of web applications in relation to the National Climate ArchiveEnsured client satisfaction with software products (implementation and management of a Mantis bug tracking tool to ensure software issues were appropriately tracked)Financial responsibilities, including use of corporate expense card for the purchase of software, hardware and training materials as required by my teamCompleted management track of Occupational Health and Safety trainingLed a successful internal staffing action for hiring of CS-02's. Actively involved in the management of co-op students and in the bridging of former co-op studentsResponsible for the hiring of casual and contract staff to fill temporary staff shortages

Working with a team of Client Relationship Managers, I helped to create the Roles and Responsibilities for this new positionRepresented the IM/IT interests of CIOB to various clients in Ontario Region through participation in management meetings and one on one discussions with managers and directors

Trained customers in the use of Library Systems SoftwareTrained customers in skills applicable to the companies software (SQL, PICK Recall)Problem solved various customer requests related to those components that I trainedAssisted in the development of course curriculum, including development of Computer Based Training material using ToolBook

Evaluated customer support requests and responded to their needs.Examined software code (PICK BASIC) in depth to discover and correct bugs.Adapted my skills to meet the needs of our clients.Completed the "Introduction to Visual Basic" and "Advnaced Visual Basic" courses

Analyzed software code (SAS and Unix Shell Script) and evaluated its Y2K compliance.Collaborated with a team of programmers to complete Y2K testing.