Implementation and development of the cost recovery strategy across Cityfibre, working with external contractors, 3rd party's and contracted resources across the UK, to deliver targeted revenue deliverables.Developing, coaching and empowering the team to deliver and negotiate successful outcomes with Solicitors, external claims professionals and developing of new recovery workstreams across the business segment.As well as continuing to develop an array of external relationships with contracted resources and service providers to maximise performance and mitigate emerging issues across the operational division.

Working as the Cityfibre's UK wide Cost Recovery Manager, establishing the cost recovery process, providing examples of where we are experiencing revenue leakage and setting up and establishing the basis for a team to be created. This included oversight of emergency repairs, stock control, governance of supply chain and contract due diligence along with our procurement team.Delivery of key milestones in financial benefit through 2021 and moving into 2022 with a fresh agenda of cost control and driving down revenue through a number of clear opex and capex driven initiatives focused on financial control and operational excellence.

A Revenue Assurance Lead, overseeing and leading on Projects across the domestic and business segment portfolio, with main responsibility focused on financial business performance and overall business assurance activity. Ensuring domestic revenue, highlighting failures in key internal processes and working with operational teams as well as third party IT providers to project manage change and deliver transformation programmes, embedding KPI’s to manage issues identified as well as acting as an overarching governance go to and overseeing operational delivery.• Responsible for minimizing revenue leakage, maximizing revenue, through challenging Operational and Financial methodologies for both Domestic and Business segments.• Identified and delivered a portfolio of Revenue Leakage improvement projects that investigated the root cause, engaged stakeholders, proposed solutions with a benefits case, to deliver business process and IT System solutions, and delivering tangible benefits.• Returned over 25k stranded accounts to a billable state which equated to c.£10m annual revenue recovery and reduced write off from £3.5m to £0.3m over 2 years.

A cross-site implementation test lead that managed and lead the risk and control assurance activity across 2 core business sites in the North East and West Yorkshire. The position had main accountability and responsibility for the design and delivery of the risk and assurance framework programme, and delivery of assurance reviews and desktop audits of key business risks, controls and processes. Working with both Operational and IT specialists to map and monitor impacts across the sites and the introduction of new controls to mitigate emerging business risks. With overall oversight and leadership of the cross site team.

A manager and leader of the operational risk and governance team, where the main responsibilities of the role included the delivery of high calibre audits of all operational areas of the business, across two core business sites and liaising with operational managers to provide support and guidance.Overseeing project activity and ensuring that relevant mitigating risks and controls were considered and implemented at the design and implementation stage of any change impacting processes and procedures across the business.

A risk manager who's main responsibility was to lead a team of analysts and develop the teams skillset. While also having the responsibility of conducting 1-2-1 and quarterly reviews. Overseeing assurance audits on both a secured and unsecured portfolio of assets. Whilst offering development feedback, to a number of managers and team leaders, to help them in their development and awareness of risk, rolling out training and constructing adequate and robust frameworks to capture and encompass risk management.

An experienced Team Manager, that worked in a fast paced sales and service environment while delivering results and developing a core sales team to hit and exceed stretch performance targets in a retail banking environment.Well versed in training and often asked to undertake department risk assessments on risk registers and operational risk events to ensure effectiveness of controls and risks affecting the department and wider business were effectively mitigated.