Responsible for patching and providing weekly maintenance for the virtual Citrix servers using VMware.Maintained network security through administration of port security along with router and switch configurations.Resolved technical problems, and answered queries by telephone in support of customer's computer hardware, software, network, and telecommunications systems.Provided support through understanding of Windows-based operating systems, configuration of MS Exchange, operating system installation and configuration of third party software, printing systems, fundamentals of security, and installing third-party software.Alerted management to recurring problems and patterns of problems.Conducted problem determination and escalation, and provided problem resolution.