David Selof Email & Phone Number

California, United States

California, United States

Analyzed results for the team, office, and zone to accomplish organizational and team goals.Managed and coached a team of 7 claims handlers handling multiple states.Served as the Medicare liaison for liability claims.Provided excellent customer service to internal and external customers.Created a healthy culture by being available and empathetic.Litigation managementSucceeded in the virtual environment.Developed several claims handlers to promote to their next role.Controlled LAE and severity on all claims.

United States

Trained new hires and incumbent claim representatives using approved training material including national initiatives.Reviewed office and zone results and developed training plans based on the needs of the zone and assigned office.Completed file reviews and provided coaching to claim handlers on areas of strength and opportunity.Focused on recent national projects and curriculum updates and redesign.Partnered in the development of the Career Progression program.Facilitated the completion of the Claim Handling Guidelines by finalizing the revisions.Analyzed office and zone results and developed training plans based on the needs of the zone and assigned office.Collaborated with APD training and the Quality Assurance department to implement training and processes to impact business results.Presented advanced Coverage, Litigation, and Evaluation certification classes.Supported the Southern California Litigation COE as the dedicated Field Trainer.Participated in C1 User Acceptance Testing for HEART.Reviewed recent national projects and curriculum updates including the Introduction to HEART national webinar, XM for Supervisors curriculum redesign, BLO Document training reminder, and CMS Library Policy Language national webinar for HEART users.

United States

Investigated and determined coverage for various insurance losses.Analyzed injury claims and medical documents / Prepared various correspondences, memorandums, and releases.Negotiated settlement with attorneys and other insurance carriers.Litigation management / handled litigated claims to trial resolution.Provided daily customer service to clients and attorneys through direct contact.Promoted from Claims Representative to an Acting Field Claims Supervisor.Completed the Claims Leadership Program.