David Semon Email & Phone Number

Scranton, PA, US

Maintain multiple virtual servers and CISCO Meraki networking equipment onsite Maintain and repair over 70 user computers and over 50 printersManage capital projects as needed, coordinating with internal and external resources. Maintain a CISCO VOIP telephone system. Reviewing contracts and making recommendations on service providers and pricing.

Dunmore, PA

Answer and resolve inbound telephone orders and inquiriesTrack container availabilityHandle payable and receivable functions for multiple business accountsSearch out new business opportunities and compile formal bid documents Follow up on sales opportunities and close on successful bidsCoordinate with multiple vendors to provide the best price and service.

Maintaining five local servers, including a domain controller/DNS server, SQL, Exchange, web, and file serverMaintain the company intranet and internet access including routing and firewall. Maintaining over 40 workstations and 35 printers.Installing and updating systems as needed. Monitor system and network health.Respond to trouble tickets.Maintain.

Scranton, Pennsylvania

Processing vendor payments. Analysis of company financials and ledger. Compiling and filing tax information. Also provided I.T. support to company, negotiated vendor contracts including freight carrier rates, and process return material receipts for company as additional duties.

Accepting customer service requests and critical decision making for a national organization with high-profile clients.

Implementation and enhancement of corporate Quality Assurance Programs via both procedural and technological initiatives. Auditing inbound calls and other correspondence for multiple departments and responsibility for employee customer service improvement and feedback sessions.