David Serra Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Perth, Australia

 Maintain and manage our Service Desk platform, promptly responding to and resolving tickets within specified SLA timeframes and escalating issues to the IT Manager and relevant departments as needed. Lead major infrastructure migration projects, such as transitioning Windows-Based VMs from On-Prem Hyper-V to Cloud-Based VMware environments, ensuring seamless execution and minimal disruptions. Provide guidance and mentorship to team members, acting as a point of escalation and… Show more  Maintain and manage our Service Desk platform, promptly responding to and resolving tickets within specified SLA timeframes and escalating issues to the IT Manager and relevant departments as needed. Lead major infrastructure migration projects, such as transitioning Windows-Based VMs from On-Prem Hyper-V to Cloud-Based VMware environments, ensuring seamless execution and minimal disruptions. Provide guidance and mentorship to team members, acting as a point of escalation and delegating tasks for completion. Monitor system health and status notifications daily, addressing potential risks pre-emptively to prevent disruptions. Lead troubleshooting efforts, rectify issues and escalate more complex problems to the IT Manager when necessary. Plan, configure and monitor backups for core systems, servers and file servers to ensure data integrity and availability. Maintain and configure various Windows Server Services and Roles, licence services, Azure SAML 2.0 SSO, O365 management portal, document sharing services and SSL certificates. Manage and plan upgrades for server infrastructure, SAAS-based systems, licence servers and hybrid Active Directory and Exchange environments. Oversee all tasks related to user onboarding and offboarding, ensuring timely completion of infrastructure, licencing and system access requirements. Maintain and manage the inventory and allocation of end-user IT resources. Show less

Maylands, Western Australia, Australia

• Completed the McDonald's Management Development Course 1. This Traineeship gave me a Certificate III in Retail.• Member of Safety Squad.• Train other employees in customer service, food safety and performance requirements.• Set an example for team members by providing quality service in an efficient manner.• Teach new team members correct procedures for all areas of operations.• Communicate restaurant goals set by upper management to crew and follow up to ensure these… Show more • Completed the McDonald's Management Development Course 1. This Traineeship gave me a Certificate III in Retail.• Member of Safety Squad.• Train other employees in customer service, food safety and performance requirements.• Set an example for team members by providing quality service in an efficient manner.• Teach new team members correct procedures for all areas of operations.• Communicate restaurant goals set by upper management to crew and follow up to ensure these goals are being met.• Maintain restaurant equipment, reporting any broken or faulty equipment that I am not qualified to fix.• Take initiative in identifying tasks that need to be completed without being prompted to.• Identify tasks that need to be completed and delegate to be completed by co-workers, based on urgency. Show less

Maylands, Western Australia, Australia

Perth, Australia

• I undertook a 5-week internship as a Junior Network Engineer, shadowing existing Network Engineers and completing low-level basic tasks.• Updated firmware on Cisco switches and routers.• Built device configs using pre-existing text documents.• Adapted existing configs to new sites based on network requirements and IP addresses.• Deployed network equipment at on-site locations.• Recorded device information in Asset catalogue spreadsheet.• Learnt about… Show more • I undertook a 5-week internship as a Junior Network Engineer, shadowing existing Network Engineers and completing low-level basic tasks.• Updated firmware on Cisco switches and routers.• Built device configs using pre-existing text documents.• Adapted existing configs to new sites based on network requirements and IP addresses.• Deployed network equipment at on-site locations.• Recorded device information in Asset catalogue spreadsheet.• Learnt about various routing protocols such as: – VRFs. – Prefix-lists. – BGP. – SNMP. – Shaping.• Shadowed Network Engineers completing various tasks such as: – Monitoring Cherwell ticketing system. – Troubleshooting network connectivity issues. – Logging and retrieving device information using online databases. – Using Cisco WAC to configure WAPs. – Configuring DHCP scopes, excluding addresses, and reserving addresses to certain MAC addresses. – Using Cisco ISE for AAA authentication. – Developing Implementation and Back-out plans for network configurations changes. – Review Firewall rules.• Helped Network Engineer to configure a Wireless Interface Manager Redundant pair and troubleshoot issues with redundancy. Show less

Diploma It Networking

Cert Iv It Networking

Certificate Iii, Retail

Completed as a part of the McDonald's Management Development Program

Education record

Activities and Societies: Apart of Academic Excellence Program - Year 8 Apart of Tennis Specialist Program - Year 8-12 Apart.

Education record

Primary School I attended from Kindy through to Year 7.