David Serrano Email & Phone Number

Santa Clarita

Medford, Massachusetts, United States

• Routed incoming opportunities to the appropriate sales manager by region
• Managed and monitor the amount of leads each sales manager is assigned
• Gathered incoming electronic leads via SFAWeb & CI/TY
• Accurately tracked all leads and distribution
• Performed other administrative assistant responsibilities as needed
• Compiled data and create reports from Marriott internal data sources

Boston, Massachusetts, United States

• Managed a security team for overnight shifts and large events that included, but not limited to, concerts and sporting events (Boston Bruin and Celtics game)
• Coordinated itineraries for high-profile celebrities to ensure their safety and privacy
• Observed and reported activities and incidents, provided security/safety for client’s property and personnel.
• Controlled access to client site or facility.
• Preserved order and acted to enforce regulations and directives for the site pertaining to personnel, visitors and premises.
• Prepared required administrative reports and logs for upper-level management review.

Valencia, California

• Liaison between client services and operations to fulfill clients’ requests such as order status, upgraded shipments, and filling all orders within clients expected timeline
• Managed incoming data files and outgoing shipment details for client inventory accuracy
• Implemented strategic problem solving for clients if needed.
• Managed 3PL clients (printing, labeling, and reporting) for products that needed to be sent out B2B or B2C customers

Santa Clarita, California, United States

• Organized sports leagues for youth between 7 - 17 years old
• Tutored youth in all school subjects
• Transported and supervised multiple off-site field trips/sporting events
• Handled registration as well as other documents on a daily basis
• Organized progress meetings with parents to discuss and assess their child's progress