• Established and communicated job responsibilities and performance expectations to the team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement.

• Complied with the company’s customer satisfaction guidelines.• Ensured adherence to company merchandising plans.

As a manager at Cottage Inn, I am able to effectively field customer complaints by listening to the customer and implementing a suitable solution. I act as a liaison to corporate operations communicating monetary deficits and surpluses in daily sales. I effectively train new employees in using the sales system, customer service via phones, and the skill of making pizza to Cottage Inn's standards through hands on collaboration and frequent constructive feedback. I also assist in providing estimates for ordering supplies and other inventorial needs throughout the week.

• Oversees and manages the appropriate resolution of operational customer concerns by store management using communication skills to rectify the situation while retaining customer volume.• Provided product feedback to leadership, including making recommendations regarding items that should be discontinued.

While volunteering on the Appalachian Service Project mission trip four times during the summers of 2016 – 2019, I acted as the logistics coordinator for my group. I ensured materials arrived at the job site on time and organized transport of materials and tools to job sites. To ensure we received the proper tools and materials I completed requisition paperwork, met with group leaders to communicate needs and wants, complied lists of supplies needed and the most efficient way to obtain them. I also organized the transportation of volunteers to and from the job site through use of scheduling and effective communication.