David Shaffer Email & Phone Number

Harrisburg, Pennsylvania Area

I serve as the Manager of Claims Operations at United Concordia Dental (UCD). I am responsible for overseeing, leading, and providing direction for all Claims Processing functions at UCD, as well as working to further simplify the customer experience and enhance our processes. Specifically our team strives to ensure the efficient, timely, and accurate.

Camp Hill, PA

I serve as a Team Lead within the Claims Domain at Highmark. I am responsible for the oversight of 2 Agile Teams (Delivery Owner) within our organization. I plan the overall workload for the team as a whole and allocate the individual work assignments to each team member. In my role, I collaborate daily with leadership and play an integral role in.

Camp Hill PA

I served as both a team lead and project lead in the Finance area for a large health insurance company.I participated in network maintenance and enhancements to internal claims and finance processes, as well as serving in an external customer-facing role for new business set-up. I served as a team lead where I coach and mentor team members on.

Camp Hill, PA

I served as a consultant overseeing Highmark's check-writer and EOB (Explanation of Benefits) processes. I provided guidance and direction for daily maintenance and enhancements to these processes. I provided internal training for these processes, as well as external training for new business set-up arrangements. In this role, I routinely communicated with.