David Sharma Email & Phone Number

Gurugram, Haryana, India

As Assistant - Concierge at DLF Magnolias in Gurugram, I was responsible for providing exceptional customer service to residents and guests. I in joint coordination with my team used to assist clients with a variety of tasks, such as booking reservations, arranging transportation, and providing information about local attractions and events. I used to report to the Concierge Manager and work closely with other members of the Concierge team.Key Responsibilities:1. Greet residents and guests and assist with their needs, such as booking reservations, arranging transportation, and providing directions and information about local attractions and events.2. Maintain a high level of knowledge about the property, amenities, and services offered.3. Monitor the lobby area and ensure that it is clean and well-maintained.4. Maintain accurate records of guest interactions, requests, and complaints.5. Assist with the coordination of special events or activities.6. Provide support to the Concierge Manager and other members of the Concierge team as needed.

Gurugram, Haryana, India

As Executive - Guest Relations at Kingdom of Dream in Gurugram, I was responsible for providing exceptional customer service to guests visiting the entertainment complex. I ensured that guests have a memorable experience by anticipating their needs and exceeding their expectations. I reported to the Guest Relations Manager and work closely with other members of the Guest Relations team.Key Responsibilities:1. Greet guests and provide assistance with ticketing, show information, and directions to various areas of the complex.2. Anticipate guest needs and exceed their expectations by providing personalized service and addressing any concerns or complaints promptly.3. Maintain a high level of knowledge about the shows, events, and attractions at the complex.4. Assist with the coordination of special events or VIP experiences.5. Communicate effectively with guests, team members, and other departments to ensure seamless operations and exceptional guest experience.6. Maintain accurate records of guest interactions, feedback, and complaints.7. Provide support to the Guest Relations Manager as needed.

Jodhpur, Rajasthan, India

As Front Office Assistant at Hotel Shri Ram Empire in Jodhpur, I was responsible for providing excellent customer service to guests during their stay. I was the first point of contact for guests and used to ensure that their check-in and check-out processes are smooth and efficient. I used to report to the Front Office Manager and worked closely with other members of the front office team.Key Responsibilities:1. Greet guests and assist with the check-in and check-out processes, including processing payments, issuing keys, and providing information about the hotel amenities and services.2. Answer phones and assist with guest inquiries, requests, and complaints.3. Maintain accurate records of guest interactions, reservations, and room assignments.4. Assist with the coordination of guest requests, such as room service, housekeeping, and transportation.5. Maintain the cleanliness and organization of the front desk area.6. Assist with other administrative tasks, such as filing and data entry.7. Provide support to the Front Office Manager and other members of the front office team as needed.

B.Com

Bachelor Of Commerce, Hospitality