David Shay Email and Phone Number

- Created and managed a software engineering team focused on incident management, internal support tooling, and mobile CI/CD solutions.- Architected and developed an application that integrates with numerous third-party SaaS offerings, significantly reducing the effort required to support incidents and inform stakeholders.- Drove the migration from a legacy development portal to a solution that integrated with our documentation, support, and mobile CI/CD solutions. This migration reduced the average number of newly created developer support tickets by 35% per month.

- Leveraged strategies and tools that reduced context switching while increasing collaboration with the team’s customers and stakeholders.- Increased engineers’ focus hours by creating and launching a meeting standards and strategy at the organizational level.- Launched a project to dissolve a legacy monolith into multiple microservices.- Introduced and drove the incorporation of operational excellence standards while deploying new features and services.- Facilitated the collaboration with the DevOps and Security teams to increase the reliability and scalability of our underwriting services.

- Simultaneously managed two teams: one responsible for Terraform and Kubernetes and the other for Kafka.- Spearheaded the development and implementation of an automated update solution for Kubernetes clusters.- Directed and coordinated security and standardization enhancements across 17 production AWS accounts, ensuring comprehensive protection for a multi-million dollar infrastructure.- Authored and lead the development of a North Star document geared towards migrating to a serverless, event driven architecture supported by AWS services.- Applied concepts and principles from multiple Agile Methodologies such as Scrum at the team level.- Boosted team morale by incorporating mentoring and collaboration techniques while reducing interpersonal communication challenges.- Leveraged the completion of technical projects to reduce silos within the team.

- Reduced turnover by fostering a unique team-based culture that enables mentoring, collaboration, and self-determination.- Leveraged automation and AWS-native technologies to reduce the time and resources required to deploy Java-based and Angular-based applications by 80%.- Made significant reductions in our monthly AWS bill by leveraging the talents of a combined team of 10 engineers and an additional team of 12 contractors to train, mentor, and assist product teams as they migrated to Fargate containers.- Drove the adaption and evolution of various methodologies and technologies surrounding Software Development Life Cycle, CI/CD, backup and recovery, disaster recovery, and monitoring and alerting organization-wide.- Collaborated with multiple stakeholders to develop and deploy engineering best practices, policies, and procedures throughout the organization.- Directed the completion and delegation of various special projects, including developing and deploying a Kafka-based enterprise service bus.- Created, mentored, and managed a high-performing and highly-skilled team of 10 cloud and software engineers responsible for WGU’s governance, implementation, and utilization of AWS.- Collaborated with change management to update multiple release processes to support rapid and reliable software deployments.- Created and maintained live training, training courses, and documentation supporting cross-training of cloud, software, and quality assurance engineers. Coursework included basic and intermediate-level Linux, Python, CloudFormation, Docker/ECS, Networking, and Information Security courses.- Created an onboarding process that reduced the time required to onboard cloud engineers at WGU from multiple months to a few days.- Repaired the rift between a couple of departments and influenced the adoption of infrastructure approved procedures.

- Managed and mentored a team of students functioning as system administrators.- Trained students on basic system administration, networking, information security, and software deployment concepts and procedures. - Deployed and maintained a Citrix XenApp 7.7 environment.- Designed a DevOps Stack for Microsoft-based systems implementing System Center Service Manager and System Center Orchestrator 2012 R2.- Deployed and maintained multiple System Center Configuration Manager 2012 R2 sites.

- Converted multiple SVN repositories to Git.- Managed Jira, Confluence, and Stash.- Deployed TestLink to separate Apache and MySQL clusters.- Utilized Puppet and OpenStack to manage multiple development and test environments.- Leveraged Jenkins to automate the build process of web-based applications.

- Maintained multiple vSphere environments.- Deployed and maintained a System Center Configuration Manager 2012 R2 site for a domain.- Deployed Orchestrator 2012 and developed runbooks to automate patch management tasks.- Managed a certificate authority and acted as the certificate subject matter expert.- Maintained Active Directory and DNS for multiple domains.- Coordinated efforts with the Database team to deploy updates to our Microsoft SQL Server environment.- Managed updates for our shared OLE and RHEL clusters.

-Assisted end users with the installation of their digital certificates on a number of platforms including IIS, Exchange, Apache, Tomcat, Cisco ASA, Lotus Domino, F5 Big-IP and Firepass.-Provided technical support on the setup and use of Code Signing certificates.-Answered pre-sales and technical inquiries via phone, email, and live chat.-Outlined certificate needs of organizations based on server and network structure.

-Managed an IT shop in Driggs, Idaho.-Subject matter expert for 802.11(Wi-Fi) configurations.-Provided technological solutions for both internal and external customers based on their needs.

-Acted as a technical lead responsible for multiple buildings and technicians.-Managed user machines and software.-Provided support to customers on site.-Cross trained into the Operations Center in order to provide quicker response times to the customer.-Organized and conducted sensitive, unclassified information sweeps.

-Supervised technical and combat related teams.-Developed and maintained the Idaho Army National Guard’s web page.-Served in the Department of Information Management within Joint Force Headquarters in Boise, Idaho. -Provided network and intranet support during Operation Iraqi Freedom III.-Served in tactical operations as a communications and electronics technician within the Special Troop Battalion.

-Supervised and trained a team of 40 tier one technicians.-Managed and maintained computers nationwide.-Managed user profiles and other server based processes.-Trained employees and assisted coworkers as an escalation path.