David Sheehan

David Sheehan Email and Phone Number

HEAD OF IT & DATA | ITIL | Solutions | Problem Solving | Leadership | Major Incident & Crisis Management | Project Management | Migration @ TOWER HAMLETS COMMUNITY HOUSING LIMITED
David Sheehan's Location
London Area, United Kingdom, United Kingdom, United Kingdom
David Sheehan's Contact Details

David Sheehan work email

David Sheehan personal email

n/a
About David Sheehan

I am a highly technical leader with over 25years’ experience within the IT sector, developing a multitude of skills, inclusive of corporate technology management, ITIL process development, broad strategic and operational expertise in the areas of planning, sourcing, project, and financial management. Throughout my career I have proven myself as a leader and decision maker and have gained a lengthy history of delivering top-level service. Additionally, I am well versed at working in fast-paced and evolving environments, incorporating financial services, managed IT services, and insurance and non-profit, providing expertise and specialism within Service Delivery, ITIL, and PRINCE2/Agile. During my career, I have written robust IT strategies, delivered end-to-end projects, and managed major incidents, ensuring quality standards are maintained, continuous improvements, security, and change management. I am well versed in leading and steering technical teams to deliver project/task objectives, ensuring I lead by example and share knowledge to support the development of individuals. I drive business growth and profitability through cost reductions/savings and performance improvements and pride myself on being a Trusted Advisor to businesses, supporting their objectives. I maintain strong communication and interpersonal skills enabling the formulation, development, and sustainment of key relationships amongst business stakeholders, teams, and colleagues. I always show maximum commitment to my work, in addition to my ongoing professional development, ensuring I remain knowledgeable of new and emerging technologies. Of course, I am not all work and no play. In my spare time, I hold interests in the subjects of Astronomy and Astrophysics. I also enjoy motorcycle racing although I am more of a spectator of the sport. I am looking to extend my networks and remain visible for new work opportunities. I look forward to connecting with you!

David Sheehan's Current Company Details
TOWER HAMLETS COMMUNITY HOUSING LIMITED

Tower Hamlets Community Housing Limited

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HEAD OF IT & DATA | ITIL | Solutions | Problem Solving | Leadership | Major Incident & Crisis Management | Project Management | Migration
David Sheehan Work Experience Details
  • Tower Hamlets Community Housing Limited
    Head Of It
    Tower Hamlets Community Housing Limited May 2018 - Present
    London, Gb
    • Manage the all aspects of IT Services, staff, suppliers, third parties and contracts• Develop and deliver IT strategy in partnership with the executive directors.• Managed multiple OJEU tenders for outsourced IT service support solutions (including Shared service options)• Successful project delivery of; O365, SharePoint/OneDrive, Exchange online migration, Cloud telephony implementation, comms room refit, MDM deployment and 2FA• Budget holder for >£1.5m, and Identified over £300k IT cost savings in year one.• Enabled company’s Cyber Essentials Plus certification.• Defined and executed organisational roadmap for multi-year IT transformation program for data strategy and consolidation for operational efficiency.• Manage suppliers and vendors to ensure OLA, SLA and contract adherence.• Key liaison between Executive Team, Board, Staff and suppliers.
  • The Hyde Group
    It Services Manager (Itil)
    The Hyde Group Dec 2016 - May 2018
    London, London, Gb
    In this role I managed key ITIL services. These included: - Incident/Major Incident Management (Service Desk)- Problem Management- Configuration/Release Management- SLA Management- Supplier Management- Availability Management - Continual Service Improvement- Project Management I worked closely with various individual and lead negotiations to ensure the meeting of various targets.
  • The Hyde Group
    Services Manager (It)
    The Hyde Group Apr 2014 - Dec 2016
    London, London, Gb
    Whilst in this role, I managed all aspects of Incident, Problem and Change Management
  • The Hyde Group
    1St & 2Nd Line (Ict) Support Manager
    The Hyde Group Feb 2008 - Apr 2014
    London, London, Gb
    Managed customer relationships and led various business projects, providing technical support, ensuring and monitoring operational delivery. It was within my remit to lead problem solving during incidents and managed all change requests and service provision requests. I effectively managed a team and provided direction in line with ITIL best practice.
  • Select Technology Systems Ltd
    Senior Systems Consultant
    Select Technology Systems Ltd Feb 2005 - Feb 2008
    Paddock Wood, Kent, Gb
    Ensured customers received value for money to the benefit of the business and identified multiple cost saving areas. I enabled level zero within customer fix solutions and led the removal of resolvable tasks. Improved internal systems to create further cost savings and improve customer satisfaction, whilst supporting 300 companies across South East England. Led service delivery as Technical Project Lead and performed as virtual IT Manager to over 30 key accounts, managing improvements to client IT processes and infrastructure.
  • Intelligent Print Solutions
    It Manager
    Intelligent Print Solutions Apr 2004 - Feb 2005
  • Thomson Financial
    European Technical Team Leader/Problem Manager
    Thomson Financial Sep 2001 - Apr 2004
  • Ubmg (United Business Media Group)
    Support Team Leader
    Ubmg (United Business Media Group) Mar 1998 - Aug 2001
  • Various Contracts
    Support Analyst (1St, 2Nd, 3Rd Line)
    Various Contracts Jun 1997 - Mar 1998
  • Infocheck
    Account Executive
    Infocheck Jan 1996 - Jun 1997

David Sheehan Education Details

  • Thanet Technical College
    Thanet Technical College
    Information Technology
  • Archbishops C Of E
    Archbishops C Of E

Frequently Asked Questions about David Sheehan

What company does David Sheehan work for?

David Sheehan works for Tower Hamlets Community Housing Limited

What is David Sheehan's role at the current company?

David Sheehan's current role is HEAD OF IT & DATA | ITIL | Solutions | Problem Solving | Leadership | Major Incident & Crisis Management | Project Management | Migration.

What is David Sheehan's email address?

David Sheehan's email address is da****@****.org.uk

What schools did David Sheehan attend?

David Sheehan attended Thanet Technical College, Archbishops C Of E.

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