David Sheehan Email & Phone Number

London, England, Gb

London, Gb

• Manage the all aspects of IT Services, staff, suppliers, third parties and contracts• Develop and deliver IT strategy in partnership with the executive directors.• Managed multiple OJEU tenders for outsourced IT service support solutions (including Shared service options)• Successful project delivery of; O365, SharePoint/OneDrive, Exchange online migration, Cloud telephony implementation, comms room refit, MDM deployment and 2FA• Budget holder for >£1.5m, and Identified over £300k IT cost savings in year one.• Enabled company’s Cyber Essentials Plus certification.• Defined and executed organisational roadmap for multi-year IT transformation program for data strategy and consolidation for operational efficiency.• Manage suppliers and vendors to ensure OLA, SLA and contract adherence.• Key liaison between Executive Team, Board, Staff and suppliers.

London, London, Gb

In this role I managed key ITIL services. These included: - Incident/Major Incident Management (Service Desk)- Problem Management- Configuration/Release Management- SLA Management- Supplier Management- Availability Management - Continual Service Improvement- Project Management I worked closely with various individual and lead negotiations to ensure the meeting of various targets.

London, London, Gb

Whilst in this role, I managed all aspects of Incident, Problem and Change Management

London, London, Gb

Managed customer relationships and led various business projects, providing technical support, ensuring and monitoring operational delivery. It was within my remit to lead problem solving during incidents and managed all change requests and service provision requests. I effectively managed a team and provided direction in line with ITIL best practice.

Paddock Wood, Kent, Gb

Ensured customers received value for money to the benefit of the business and identified multiple cost saving areas. I enabled level zero within customer fix solutions and led the removal of resolvable tasks. Improved internal systems to create further cost savings and improve customer satisfaction, whilst supporting 300 companies across South East England. Led service delivery as Technical Project Lead and performed as virtual IT Manager to over 30 key accounts, managing improvements to client IT processes and infrastructure.

National Diploma In It, Information Technology

Education record