Responsible for all aspects of order fulfillment for internal retail store including financial records. Directly manage store policies, direction and set up. Partner with planning and operations on assortment and product flow. Oversee all celebrity and high profile customer orders. Collaborate with executive team on strategic planning of immediate and long-range goals for Sample Sales and excess inventory. • Oversaw all operational aspects of the annual Super Sale including labor, marketing, and product netting 380K over 2 days.• Created and implemented intercompany purchasing policies resulting in employee satisfaction, tighter security controls and decreased processing time for the finance department.• Streamlined daily internal store operations by creating clear operational policies for the company. • Reduced labor and overtime 25% in first year while increasing volume 20% and without increasing staff.• Partnered with DC Management on inbound process which increased decreased stocking time 15%.• Designed staff development programs, including cross-training and operations P&P manuals.

Responsible for all internal customers inquires and order fullfillment. Partnered with Ecommerce to ensure customer satisfaction on web-site orders. Oversaw all warranty policy exchanges, external customer inquiries, concerns and refunds.

• Managed all visual guidance for the Lucky Kid division. • Coordinated styling of photo shoots, look books and ecommerce.• Created Retail store windows and managed installations of props and fixtures.• Managed upcoming season presentations for executive management team.• Directed process for shipping props to stores.• Sourced and managed purchasing of visual props.

• Oversaw Visual Calendar and managed the schedule.• Organized and maintained expense budget for visual department.• Directed process for shipping props to stores.

• Managed all aspects of Retail shipping for 180 stores; scheduled pick ups, order fulfillment, and customer service coordination.