• Ensured the achievement of 99% of all service level agreements (SLAs), including quality, cost, timeliness of activities, and invoicing accuracy through the effective management and monitoring of 3rd party contracts. • Tracked, monitored, and reported daily on 3rd party vendors' production, key performance indicators (KPIs), and identified and ensured timely resolution of follow-up/escalated issues.• Coordinated activities between vendors and organized timely delivery of inventory items for use. • Prepared and circulated monthly production printing schedules and designated the use of stock items for different applications.• Supervised and tracked the usage of 110+ paper, envelope, and insert inventory stock items monthly and orders for production and disaster recovery (DR) while ensuring on-time and on-budget delivery and eliminating out-of-stock situations. • Analyze data and information and prepared reports for management for information and to assist with decision making.• Created annual inventory usage forecasts and a budget of around $2M. • Coordinated and supported print and mail production and DR testing and participated in biannual DR testing and reporting. • Managed and closed a print and mail operations site with six unionized employees and ensured alignment with production and quality requirements. • Attained the goal of determining the operational readiness for testing requirements by inputting, reviewing, and validating test documents. • Monitored testing/re-testing progress in preparation for implementing the Go/No-Go decision. • Identified operational training requirements and created and validated training material for operations.• Drove $1M+ in print and mail cost savings through the standardization of invoice paper and envelopes.• Achieved process improvements and reduced the administration time on inventory management • Won the Amdocs Values in Action award for Efficiency and Effectiveness.

• Defined billing, invoice and print and mail business and systems requirements for new products and services development. • Validated and ensured the alignment of newly developed products and services with specified business requirements by developing test plans, preparing/executing test cases. • Monitored opened defects and re-tested fixed defects.• Led all aspects of a $25M Mailing Operation Business with 2 work shifts. • Built, coached, supported, and scheduled a team of 37 unionized staff members. • Ensured timely inserting and delivery of 5.2M telephone invoices and reports monthly to customers. • Defined and tested new application requirements for a successful introduction in collaboration with various operational and project personnel.• Managed vendor and supplier contracts. • Performed bench marking and re-engineered the process utilizing best practices. • Drove cost savings of $200k annually by increasing efficiencies through the successful transformation of the Business Unit. • Served as a team leader for the selection and stress test of a $400k mailing machine.