David Silverman Email and Phone Number
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I work in Customer Education by day, and I am an Independent Game Developer by night. I'm very passionate about learning and teaching, and love using my knowledge of game design to inform how I build courses and create experiences for users.
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Associate Product Manager, Cx Learning And DevelopmentWarner Bros. Discovery Jan 2022 - PresentNew York, United States● Craft training videos, slide decks and training modules to teach customer support employees how to use Salesforce, Zendesk and multiple internal tools● Utilize adult-learning principles to plan major content launches and develop soft skills training● Design regular newsletters to keep employees up-to-date on major content releases and new support policiesKey Accomplishments:● Wrote, filmed and edited 25+ training videos covering new content releases, product features, and customer-support skills, which reduced length of new hire sessions and made content more consistent● Ran multiple eight-day New Hire training series for customer support employees, with a >90% completion rate● Spearheaded an initiative to subtitle all training videos in Spanish and Portuguese, which made content more accessible for international customer support agents without increasing production costs● Developed a series of training videos to help international support agents better understand the features and functions of US devices so they could provide more accurate and more comprehensive support to US customers● Produced just-in-time training content based on new offerings from Google, Apple and Verizon which taught agents how to use and support these features before they became available to the public -
Senior Customer Education PartnerBilltrust Feb 2021 - Jan 2022New Jersey, United States -
Customer Education PartnerBilltrust Aug 2019 - Feb 2021Lawrenceville, Nj -
Instructional DesignerBilltrust Nov 2016 - Aug 2019Lawrenceville, Nj -
Instructional DesignerShi International Corp. Mar 2015 - Nov 2016Somerset, Nj -
Technology Training CoordinatorEast Brunswick Public Library Oct 2013 - Mar 2015East Brunswick, Nj- Planned, researched, wrote, and taught, courses on Internet Safety, Web Design, Social Media, Microsoft Office 2013, and Game Design.- Organized and scheduled courses each month to fit the needs of the library and its patrons.- Managed multiple other trainers/instructors to ensure all classes were covered and had the best available instructors.- Promoted upcoming courses to increase the library's visibility and course attendence.
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Locator/InterviewerMathematica Policy Research Apr 2012 - Mar 2015Princeton, Nj- Used internal and external databases to locate sample members and update contact information.- Trained inexperienced Locators on locating policies and techniques for multiple projects.- Helped develop best practices for locating sample members on multiple projects.- Employee of the Month - September 2012 -
Article And Tutorial AuthorGamedev.Tuts+.Com Nov 2012 - Sep 2013- Wrote multiple articles on the principles of level design and game design within tools and engines such as UDK, Portal 2, and Starcraft 2.- Researched and studied tools like Construct 2 and Project Spark to write comprehensive guides on their use.- Attended conferences and events to find and develop material for the site.
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Level Design And 3D Modelling InstructorInternal Drive Tech Camps Jun 2012 - Aug 2012Princeton, Nj- Wrote lessons to teach Level Design, Scripting, 3D Modelling, Animation, and Rendering.- Worked with students to create and develop level layouts and storyboards.- Lead discussions on the topics of Level Design, Low-Poly Modelling and Animation. -
Game Designer, And 2D ArtistChromathud Dev Team Nov 2009 - Jun 2012- Collaborated with teammate to design and develop an educational 2D puzzle game in C# with XNA for the PC/360.- Created and designed all art assets for use within the game, on the website, and for use in all promotional materials including block sprites, in-game GUI, website buttons, and various marketing materials such as business cards.- Designed and built the website for the game using HTML, CSS, Dreamweaver, and Javascript.- Ran and analyzed multiple large-scale user tests, with participants of all ages, where players could test the game in a conference or convention-like setting.
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Note-Taker For Disabled StudentsRochester Institute Of Technology Sep 2007 - Jun 2011Rochester, Ny- Attended classes and took detailed notes of lecture for students who were deaf or had trouble hearing.- Copied down examples and information presented on white board for students who had problems seeing things at a distance.- Attended training sessions to learn proper note formatting and note-taking techniques. -
2D Animation System Designer/Developer - Research FellowRochester Institute Of Technology Jun 2010 - Sep 2010Rochester, New York Area- Collaborated with partner to design and develop a 2D animation system using Python with a game engine developed for the XO Laptop and the One Laptop Per Child Program.- Integrated Animation System into final game engine for use in development of educational games and ran various benchmark tests to ensure effectiveness and efficiency of the system.- Co-wrote a research paper detailing process and techniques used in the development of the animation system and the game engine itself which included a discussion of best practices for implementation and use of the system.
David Silverman Skills
David Silverman Education Details
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Multi-Disciplinary Study Focussing On Game Design And 3D Modeling
Frequently Asked Questions about David Silverman
What company does David Silverman work for?
David Silverman works for Warner Bros. Discovery
What is David Silverman's role at the current company?
David Silverman's current role is Associate Product Manager, CX Learning and Development - HBOMax.
What is David Silverman's email address?
David Silverman's email address is ds****@****ust.com
What is David Silverman's direct phone number?
David Silverman's direct phone number is +173242*****
What schools did David Silverman attend?
David Silverman attended Rochester Institute Of Technology.
What are some of David Silverman's interests?
David Silverman has interest in Music Editing, Sketching, Health, Children, Education, Educational Games, Tabletop Games, Science And Technology, Animal Welfare, Civil Rights And Social Action.
What skills is David Silverman known for?
David Silverman has skills like Game Design, Video Games, Level Design, Game Development, 3d Modeling, Animation, Unity3d, Photoshop, User Interface Design, Javascript, Modeling, Digital Painting.
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David Silverman
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David Silverman
New York City Metropolitan Area -
David Silverman
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