Volunteer role as a youth contact for Arthritis Care Scotland's Joint Potential and Take Control programmes working with young adults between the ages of 12 and 25.• Working with a team of volunteers to run workshops over a residential weekend or single day workshop.• Explaining activities to groups and assisting where help is required.• Being a scribe for participants who find writing difficult.• Attending 6 monthly planning meetings to discuss past events and plan future events. • Listening to participants closely to understand their wants and needs.

Pomeroy is a leading provider of IT managed services to corporate clients, including several high-profile banking and financial clients.• Part of a team of 4, providing 24x7 support for a large data centre used by a range of high-profile clients.• Monitored and systems including backups, media management, server racking, storage devices, switches and routers.• Liaised with other teams in US and India to report and resolve issues in line with strict SLAs.• Resolved a range of hardware issues, working closely with hardware vendors (Sun, EMC, Cisco and HP).• Raised and tracked incidents (Remedy/Maximo) in accordance with the incident management policy.• Worked with project teams to plan new installations , equipment migration and the decommissioning and removal of equipment.

• Worked in a team of two, providing on-site field engineer services on behalf of IBM to a range of clients across Scotland. Clients included Diageo, Gleneagles Hotel, Honeywell and Dow Chemicals.• Provided regular scheduled on-site visits to monitor backups and planned maintenance work.• Assist IBM with stock checks and inventory checks.• Documented all work and on-site visits on the IBM reporting system.• Liaised with vendors (including media storage companies) in order to locate backup tapes for clients requiring data recovery services.