David Simard Email & Phone Number

Brandon, Mb, Ca

Brandon, Manitoba, Canada

Canada

Brandon, Manitoba, Canada

Souris, Manitoba, Canada

Brandon, Manitoba

Responsible for sale and service to a list of clients either assigned or open.Responsible to call on prospective clients and present outlines of various programs or commercial announcements. Persuade customers to purchase radio time and web site advertising by presenting information on various programs that will draw customers to their businesses.Prepare promotional plans, sales literature, market information and sales contracts.Maintain a high profile within the broadcast area through community involvement and function participation being mindful that any action reflects on the station’s professionalism.

Winnipeg, Mb

Gathering corporate client requirements and documenting customizations in detailed technical specification documents. Acted as project lead on multiple projects running concurrently. Managing available resources to ensure successful delivery. Acted in a supervisory role for 2 team members, conducting monthly and annual reviews. Identified areas of concern and developed a training and development plan to correct them.Training of new employees on Naviplan and EISI’s internal processes.Implementing customizations to Naviplan’s client reports.Assisting product management department to improve the quality of the client reports.

Winnipeg, Canada Area

Answering, evaluating and prioritizing incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer related technologies. Analyses and evaluation of incident reports following up with recommendations to reduce help line incident rate.Maintaining history records and related problem documentation.

Winnipeg, Canada Area

Provided bilingual Tier 2 software, hardware and network support to the client deskside and over the telephone (Windows OS, Microsoft Office, Internet, Mainframe, IBM Desktops and Thinkpads).Helpdesk - Providing bilingual, expert, and quality hardware and software support for various clients and environments for 21/2 years of my tenure. (Windows '95 and Windows NT, Microsoft Office, Internet, Mainframe, IBM Desktops and Thinkpads). Troubleshooting hardware and software problems quickly and expertly.