David Simkin Email & Phone Number

Israel

Tel Aviv, Israel

✳Ensure that our customers are satisfied with our products or services. Serving as POC for any customer inquiries, complaints, or feedback.✳As part of the client's post-implantation journey, I train them during calls and assist them with ticket handling.✳Responsible for handling customer interactions in a courteous and professional manner, resolving issues that may arise, and ensuring that the customer's needs are met. This involves going also on calls with the customer, understanding… Show more ✳Ensure that our customers are satisfied with our products or services. Serving as POC for any customer inquiries, complaints, or feedback.✳As part of the client's post-implantation journey, I train them during calls and assist them with ticket handling.✳Responsible for handling customer interactions in a courteous and professional manner, resolving issues that may arise, and ensuring that the customer's needs are met. This involves going also on calls with the customer, understanding their concerns, and providing them with accurate and timely information.✳Additionally, I'm responsible for identifying trends or patterns in customer feedback and providing recommendations to the team on how we can improve our products or services. I work closely with other departments within the company to ensure that customer feedback is incorporated into our business strategies.✳Maintaining accurate records of customer interactions, ensuring that customer data is protected and kept confidential. I strive to provide every customer with a positive experience, and always aim to exceed their expectations. Show less

Tel Aviv Area, Israel

Overseeing my staff, ensuring everything runs properly, and taking care of escalated tickets and phone calls of programs of outgoing and incoming tourism and congress and events for clients like Issta Flying Carpet and more. Apart from that, I'm responsible for the following✳Customer Success Manager- Visiting clients, escalating clients’ needs, and keeping in constant contact, and giving them extra system solutions that made more income.✳Project implementation and integration with… Show more Overseeing my staff, ensuring everything runs properly, and taking care of escalated tickets and phone calls of programs of outgoing and incoming tourism and congress and events for clients like Issta Flying Carpet and more. Apart from that, I'm responsible for the following✳Customer Success Manager- Visiting clients, escalating clients’ needs, and keeping in constant contact, and giving them extra system solutions that made more income.✳Project implementation and integration with new clients involved in in-person sessions and handover to POC.✳Onboarding- New Clients and support reps.✳Building Training modules and programs ✳QA testing ✳Recruiting new members. Show less

Tel Aviv, Israel

Internship about hubspot and digital marketing.

Tel Aviv Area, Israel

Worked there as a help desk support for the sites provided for the company.✳ Tier 1 Support✳Worked with Salesforce✳Translation of site to French✳Retention

Tel Aviv

I was responsible for the daily operations of groups and F.I.T mainly on B2B but also as B2C for French and international clientele .✳Operations Manager✳Communication by phone, Email, in-house CRM system✳Organizing groups, events, conferences✳Quotes✳ Implementation of B2B site to business partners✳Contact on a daily basis with suppliers and negotiating better rates and terms.

Ramat Gan

Worked in a call center with clients and companies in English, French, and Spanish for credit services. ✳Worked with CRM systems like Ventive and Microsoft✳ Sales of company products like loans, credits, benefits, and special occasions✳Mentoring new team members✳Service by phone, Email, and online requests

Tel-Aviv

✳Service Manager ✳Representation B2B French Clientel in Israel.

International job sites such as Italy, France, Turkey, and Greece, for long periods.✳Responsible for Israeli customer relations.✳International Clientele in various languages like English, French, Spanish, and Hebrew. ✳Uncompromising and around the clock service to ever-changing client's needs.✳Providing village information and services in various departments.

✳Responsible for training and instructions for Investigations and Intelegance officers of Military Police. ✳Building classes and PowerPoint presentations for courses.✳An investigator for the Military Police investigation unit where I conducted criminal and road accident investigations

Poma, Teck Industry

M.A, Organizational Consulting

B.A, Political Science And Humen Sciemces