• Provide concierge customer care support, which includes troubleshooting and diagnostic support, warranty evaluation and coordinating local repairs. • Maintains an accurate and up to date consumer database. • Effectively handles conflict resolution to minimize client escalation.

• Develop and maintain new records for the Ryan White Project• Solicit feedback on services received by recipient via phone • Data entry into Customer Relations Manager (CRM) software based on outreach recipients’ feedback • Provide routine updates on status to Program Manager and Director of Community service via email and in-person meetings• Temporary position with grant for AIDS outreach.

• Maintain excellent customer service as evident by receiving average tip of 24% above the 18% industry standard• Resolve customer issues through clear communication• Responsible for new server training based on proven service excellence• Left position for full-time opportunity.

• Exceeded base sales goal by 65% through upsell techniques and menu knowledge• Maintain excellent customer service as evident by receiving average tip of 22% above the 18% industry standard• Resolve customer issues through clear communication

• Responsible for reservation time management and optimization of restaurant capacity• Responsible for all new hire training • Resolved staffing issues and concerns through open communication with management and staff• Solicit customer feedback and provide improvement opportunities to management team• Left position to relocate to Florida.

• Solicited and provided feedback to Brewmaster resulting in a more tailored, rotating beer menu.• Maintained merchandise and alcohol inventory• Maintained operational spend to budget • Responsible for evaluating, booking and advertising various onsite entertainment• Left position to relocate to Florida.

• Approached by local investor to design and run full service restaurant from ground up• Identified suitable location • Created restaurant floorplan and provided details to architect• Obtained all permitting and licensing• Developed menu offerings• Developed pricing structure based off of COGS and appropriate margins• Project indefinitely suspended due to COVID-19

• Promoted to general manager after five weeks based on excellent customer service skills• Responsible for employee recruitment, hiring and termination.• Responsible for new hire training• Maintained appropriate food, alcohol and supply inventories• Developed and maintained vendor relations• Managed social media accounts, including promotions and advertising• Created staffing schedules for both front and back of house• Responsible for evaluating, booking and advertising various onsite entertainment

Fun, part time position while I lived in St. Augustine and attended school.