Provide expert advice on natural gas and electrical matters, including sophisticated project management, collections, and account monitoring. Manage emergency response operations to restore services efficiently and effectively during crisis situations. Enhance adoption of innovative energy technologies through targeted promotional campaigns and educational outreach. Oversee a high-profile portfolio of commercial, industrial, and municipal clients while navigating intricate political environments and enhancing strategic account management. Maintain high compliance standards and ensure adherence to all policies, safety protocols, and regulatory guidelines.● Managed a portfolio of nine diverse projects with a combined value of $77.4M.● Coordinated a national volunteer event and engaged 800 employees across four operational companies.● Secured a $400K grant following a successful application process, benefiting organizational funding and project expansion.● Led customer-focused initiatives and developed and implemented pioneering solutions in coordination with cross-functional teams.● Promoted diversity, equity, and inclusion (DEI) initiatives and optimized participation by 68% as a local leader for AvanVeterans business resource group.● Increased sales of natural gas and electricity by promoting key company programs and cultivating robust relationships with trade allies and non-residential customers.● Negotiated essential contracts with pivotal customers, achieving advantageous terms for tariffs, rates, and services, and managed contracts from initiation through to successful conclusion.

Implemented and maintained strict QA/QC protocols across projects and facilitated compliance among subcontractors and suppliers. Evaluated and endorsed project communications, managing comprehensive budget and status report dissemination to stakeholders. Engaged in project permitting process to secure necessary approvals in line with project specifications and legal requirements. Optimized subcontractor and purchase order processes to align project scope, budget, timelines, and quality standards. Cultivated and strengthened relationships with clients and subcontractors while ensuring robust communication on project specifics.● Led strategic planning sessions and contributed to formulation of project schedules and establishment of critical objectives.● Managed daily operations and progress of high-voltage electrical repair projects totaling $10.6M and ensured rigorous adherence to specifications and timelines.

• Created blockchain-based value focused on business innovation and integration. • Idenitfied multiple streams of income for application during pre-seed phase of operations. • Created over 500 individual pieces of NFTs, digital art, and logos. • Consulted on technology and business transformation.

Conducted thorough research on applicable local, regional, and national codes and policies concerning environmental, health, and safety standards, achieving full compliance in team operations. Coordinated and implemented disaster recovery strategies in response to weather-related disruptions. Organized field team assignments and schedules, supplied essential materials and tools, and enhanced client relations through effective liaison activities with stakeholders. Oversaw field crews and technicians and ensured exemplary job performance through detailed behavioral analysis, metrics evaluation, and customer feedback.● Initiated and led district-wide business transformation projects, focusing on process optimization that became standard practices.● Spearheaded Verizon's first unionized 5G installation project, a historical achievement driven by exceptional job completion rates.● Achieved top manager ranking in Buffalo North within first year by fully integrating into role, evaluating and developing team capabilities, and leading initiatives for process enhancement and innovation.● Secured highest customer satisfaction and engagement rankings through strategic development and execution of recognition programs and comprehensive customer service training initiatives.

Developed and implemented strategic approaches and customized presentations targeting C-level executives to enhance alignment with corporate objectives and market demands. Leveraged strategic planning to execute effective cold-calling, door-to-door, and email prospecting techniques, securing new clientele and expanding market reach.● Boosted revenue growth and profitability through formulation and execution of sales objectives and strategies.● Enhanced business strategy through advanced application of IoT and digital transformation insights in coordination with data architects.● Surpassed KPI targets across multiple industry sectors significantly through optimization of sales funnel management and requirements forecasting in Salesforce.

Surpassed sales targets by skillfully upselling and nurturing customer relationships to boost revenue growth. Enhanced customer satisfaction and loyalty through cultivation of culture emphasizing performance excellence, customer engagement, product expertise, and innovative solutions. Developed staff proficiency by mentoring on handling complex sales scenarios, intricate issues, and challenging customer interactions. Delivered exceptional customer service by actively engaging with clients and providing specialized assistance on sales floor. Conducted thorough performance evaluations and facilitated developmental feedback to enhance team capabilities and outcomes.● Formulated and implemented dynamic sales strategies while educating staff on organizational procedures and policies. ● Managed contact center operations by monitoring daily activities, providing procedural guidance, and disseminating essential information to the sales team.

Oversaw comprehensive ground supply operations and enhanced combat readiness through meticulous administration and strategic personnel management. Coordinated operational planning initiatives, addressing both field and base operational challenges with precision and agility. Excelled in advanced leadership and tactical courses, including engineer officer leader course and logistics captain's career course, achieving top rankings and recognition as class leader and chief of staff.● Managed assets valued at $7.8M across dual property books, optimizing resource allocation and accountability.● Facilitated civil military and civil affairs operations, advancing global strategic goals in support of combatant commanders.● Led civil affairs company of 35-70 personnel, including headquarters unit and five specialized teams, to achieve strategic objectives.● Completed training at John F. Kennedy Special Warfare Center and School, attaining qualifications in civil affairs and special operations.

I founded the company with the goal of disrupting the digital marketplace by enhancing the user experience through connecting and empowering individuals. My first project was designing and creating a mobile app to combine social media and the fitness community. The application did not survive the testing phase and was ultimately shut down.

• Managed sixty-four employees as a member of a management team• Responded to and successfully resolved complex inquiries from employees, customers and agencies • Wrote, conducted and tracked employee reviews and discipline • Monitored phone queues and tracked call information • Compiled and wrote monthly answering service reports detailing activity and trends in activity• Worked extensively with Microsoft Office Suite products, Kronos, ABM, Freedom, Avaya, stages™ and Aspect Workforce Management• Created the methods and procedures manual for Tier II technical support answering service and directly conducted/managed live call trouble-shooting operations• Received President’s Circle Award for Excellence

• Created and developed all training curriculum• Facilitated, executed and evaluated the training of new and current employees• Wrote training evaluations and reports following every training session • Recommended and implemented modifications to systems, policies and procedures

• Received President’s Circle Award for Excellence • Processed and appropriately respond to signals and alarms• Received and processed inbound calls from customers and agencies

• Drafted, edited, and finalized numerous press releases and media alerts.• Developed public relations program and increased awareness of VOA• Worked extensively with Microsoft Office Programs• Acted as the primary point of contact and liaison for I Remember Mama 2010• Generated and followed up on donation leads