To identify and support underperforming stores concerning loss, deliver convergence of the loss targets through coaching & improvement plans.Working across Regions with the Regional Managers and Store Managers for a sustained waste and shrink reduction.Improving the profitability of underperforming storesSupporting Regional Managers and Operations directors in the convergence of the bottom stores on all areas of loss Support and coach stores on loss processes that also… Show more To identify and support underperforming stores concerning loss, deliver convergence of the loss targets through coaching & improvement plans.Working across Regions with the Regional Managers and Store Managers for a sustained waste and shrink reduction.Improving the profitability of underperforming storesSupporting Regional Managers and Operations directors in the convergence of the bottom stores on all areas of loss Support and coach stores on loss processes that also support with better availabilityWork with Regional leadership to understand trends and underperforming stores across metrics such as complaints and sales to build a bigger picture of the taskMaintain awareness of loss, and delivery of the loss reduction planRepresent at regional forums to continuously drive the loss reduction agendaEnsure colleagues are challenged when inconsistent service is witnessed while driving the Loss Prevention agenda Show less

Championed to draw on my experience to mentor new Managers and their ongoing development for successcommunicated successes and ongoing developments at all levelsControl stock management for store and specific customer requirementsManage the approved budget of the customer service department, for overheads, payroll and recruitmentMaintains professional environment for customer service team to thrive to solve problems and increase customer satisfaction Analyse sales figures… Show more Championed to draw on my experience to mentor new Managers and their ongoing development for successcommunicated successes and ongoing developments at all levelsControl stock management for store and specific customer requirementsManage the approved budget of the customer service department, for overheads, payroll and recruitmentMaintains professional environment for customer service team to thrive to solve problems and increase customer satisfaction Analyse sales figures and forecast future sales to interpret trends to facilitate planningPromote and execute company initiatives to increase footfallEnsure standards for quality, customer service and health and safety are metSelf-audit multiple areas of store for complianceDeputise in absence of the General Store Manager to attend and chair meetings Show less

As an experienced Manager, I was selected to oversee a refit and store Opening of Gamston store Tour the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issuesManage pricing and stock control stock levels Directly manage customer facing team to achieve customer satisfactionOrganise special promotions, displays and eventsEnsure all company policies and procedures are adhered to maintain a safe and legal environmentEnsuring… Show more As an experienced Manager, I was selected to oversee a refit and store Opening of Gamston store Tour the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issuesManage pricing and stock control stock levels Directly manage customer facing team to achieve customer satisfactionOrganise special promotions, displays and eventsEnsure all company policies and procedures are adhered to maintain a safe and legal environmentEnsuring compliance with health and safety legislation Deputise in absence of the General Store Manager, setting sales targets and motivating the leadership team to achieve them Assist in the implementation of new systemsDeveloped and designed written processes to accommodate rapid team expansion, taking care to understand and incorporate regulations and policiesResolve health and safety, legal and security issues Show less

Pivotal player in the closure of the store and staff, due to the company going into Administration Directly manage customer facing team to achieve customer satisfactionPromote and execute company initiatives to increase footfallEnsure all company policies and procedures are adhered to maintain a safe and legal environmentSelf-audit multiple areas of store for complianceDeputise in absence of the General Store Manager Control store expenditure budgets and stock management… Show more Pivotal player in the closure of the store and staff, due to the company going into Administration Directly manage customer facing team to achieve customer satisfactionPromote and execute company initiatives to increase footfallEnsure all company policies and procedures are adhered to maintain a safe and legal environmentSelf-audit multiple areas of store for complianceDeputise in absence of the General Store Manager Control store expenditure budgets and stock management Sales Floor Manager February 2010 to March 2011 Focus DIY Long EatonSales Floor Manager November 2002 to February 2010 Focus DIY Melton MowbrayFresh Food manager December 2000 to November 2002 WM Morrisons Burton Show less