David Sinclair Email & Phone Number

Corsicana, Tx, Us

Plano

Tx07

Build corporate images for new line of Lenovo desktops and laptops. Working with client technical resources, design, document, build, test, and implement Desktop/Laptop core images that meet the client’s requirements. Maintain a release schedule, modify and release updated versions of the core image using formal change control procedures. Maintains daily tickets and reports to ensure the highest service levels are maintained. Serve as technical advisor, providing telephone and remote desktop support for other support teams with complex desktop imaging issues by resolving or conferring with the appropriate technical or systems personnel. Serve as a mentor to lower level technicians providing guidance during the troubleshooting process, training on new products and assistance in the development of their skills.

Project Lead over Hardware Implementation Team

Security TechnicianRan Network Security scans using Qualys Scan and Network Intelligence. Audit physical security badges for SOX compliance. Implemented a new Lagato Backup system using a VTL (Virtual Tape Library) and an LTO4 Tape Library. Ran backups and tape management for all Company production and development servers. Ran Quarterly restores on all Windows backups for SOX compliance. Configure Windows File and Print Servers for Branch locations and set security levels on Department and User directories. Assists helpdesk on problems. Create email accounts and setup network printers. Approval for all network account creation and deletion of company employees.Support Services CoordinatorEvaluate and prioritize requests for assistance in the form of phone calls, e-mails, work orders, and in person requests from users experiencing problems from hardware, software, networking, and other computer related technologies. Helpdesk supporting dxNow website for customers of Dynamex. Build, configure, and maintain computer images using Ghost on various desktops and laptops for users across the US and Canada. Available via cell phone 7 days a week 24 hours per day. Maintain company backups including tape rotation and offsite storage meeting company policies. Account creation for internal and external users in MS Active Directory. Troubleshoot internal and external network problems including LAN, DSL, VPN, and dialup. Build out of data center space @ SBC. Working with collection in SMS 2003.

Desktop Support (hardware and software maintenance and troubleshooting), Depot Administrator for the South Region (hardware distribution and inventory control), Software Sub Team (image creation), New Hire Configurations, Workstation and Laptop upgrades. Work with XOU instructors on class setup and configuration including needed hardware and software needed for that particular class. Upgrade Projects to meet new software application specifications and company wide OS upgrade from Windows NT 4.0 to Windows XP Professional.