David Singh Email & Phone Number

Noida

• UDAAN – Accenture project• Mobilization Head for Skill development Projects• Project Manager for SUDA-DADRI project• JEEVIKA- Bihar ( Mobilization and Training Operations)• Channel partner tie-ups• College and institute tie-ups• NSDC- PMKVY ( TSSC, RASCI, IT/ITES)• Quality Adherence for Skill Development Projects

Delhi Area, India

• Training program management across 15 and more centers• NSDC skill development • Content management for HUL• Project management for Rural BPOs• Recruitment and Mobilization• Training and Placement• Training revenue generation• College and institute tie ups• Star Scheme Program• Govt. Projects• DLF foundation training plan• Multiple project for Centero Indian Money.como Easy Policy o Jan… Show more • Training program management across 15 and more centers• NSDC skill development • Content management for HUL• Project management for Rural BPOs• Recruitment and Mobilization• Training and Placement• Training revenue generation• College and institute tie ups• Star Scheme Program• Govt. Projects• DLF foundation training plan• Multiple project for Centero Indian Money.como Easy Policy o Jan Lakshmio Airtelo Vodafoneo NSDCo HULo India First Insuranceo Ancestary.como Global Shiksha Show less

New Delhi Area, India

TRAINING MANAGER/BUISNESS DEVELOPER/PROGRAM MANAGERCHANNELPLAY PRIVATE LIMITEDJANUARY 2012- JULY 2013Channelplay is India’s fastest growing retail marketing company assisting global brands in the field of Retail Intelligence, Sales Force Management, Visual Merchandising, Trainings, Loyalty Programs and Events & Promotions.Worked as the SPOC for the client; understanding Client’s expectation, interacting with them to understand the respective deliverables from… Show more TRAINING MANAGER/BUISNESS DEVELOPER/PROGRAM MANAGERCHANNELPLAY PRIVATE LIMITEDJANUARY 2012- JULY 2013Channelplay is India’s fastest growing retail marketing company assisting global brands in the field of Retail Intelligence, Sales Force Management, Visual Merchandising, Trainings, Loyalty Programs and Events & Promotions.Worked as the SPOC for the client; understanding Client’s expectation, interacting with them to understand the respective deliverables from both the ends, from clients` end as well as from our end; ensuring the timely delivery of the projects internally by the execution/operation team (Channelplay).• Overall Program management• Responsible for overall client interaction• Client Service Manager• Take client briefs on new projects to be started• Work with operations team to create project execution plan• Provide regular reporting to client on projects• Business development for training platform• Worked for Intel sales training• Raise invoices on project completion• Follow-up to receive payments as per defined payment norms• Handling online training • E-Learning Manager• Handled Loyalty program• Handling Facebook based online training Program for Microsoft for Sales force of OEMs.Activities involved:o Online Portal development Concept and flow Website pages content Creative of Website pages and program logo Backend reporting system developmento Program communications: Solving queries on calls EDMs: creative, content, calendar and reports Arranging demos to partners Contacting ZM’s for participationo Program live execution:  Registration Content creation Points allocation system Rewards procurement and deliveryo Scheme Designo Rewards catalogue building Show less

Gurgaon

• Taking New Hire Batch for Expedia• Conducted TTT (Train The Trainer) for Expedia Sr.Trainer• Conducted TTT(Train The Trainer ) for Expedia Quality Evaluator• Certified Trainer in Train the Trainer program conducted by AIR INDIA Client.• Trained & Set-up New Business Air India for the project.• Prepare, schedule and perform training of new hires.• Lead Trainer for Package and ticketing.• Performing training for New Hire Batches.• Offer on-going training to… Show more • Taking New Hire Batch for Expedia• Conducted TTT (Train The Trainer) for Expedia Sr.Trainer• Conducted TTT(Train The Trainer ) for Expedia Quality Evaluator• Certified Trainer in Train the Trainer program conducted by AIR INDIA Client.• Trained & Set-up New Business Air India for the project.• Prepare, schedule and perform training of new hires.• Lead Trainer for Package and ticketing.• Performing training for New Hire Batches.• Offer on-going training to existing agents including refreshers, compliance and regulatory training, transaction processing and frauds and security.• Monitoring instructor performance to verify training is conducted as outlined in approved training materials and in a manner that motivates personnel to learn.• Designing content & on the need basis and redesigning the existing content.• Consulting client on regular basis about the updates on Content, Feedback on training, and modification in Training Methodology.• Handling certification conducted by Client.• Providing regular feedback to enhance the Quality standards & creating Error free environment.• Active Participation in Recruitment of the associates & Internal Job Posting.• Identify Training Needs and address gaps.• Initiated the Quality for Process.• Helping the associates on the floor during their Nesting.• Part of all the Client Calibrations and Internal Calibrations.• Preparing Knowledge check for specific skills on monthly basis• Trained AIR INDIA Trainers on Customer Relationship Management tool(CRM)• Conducted TTT (Train The Trainer) Indigo Airlines Process Trainer on facilitation Skill.• Conducted Fraud Prevention Training and created Docket.• Was involved in transitioning the process from Headquarters• Conducted TTT on CRM.• Involved in Learning and Development Show less