Provision of services to NDIS Participants, Positive Behavioural Support, Counselling, Vocational / introduction to the World of Work, Social Skills Development

Coordinating, Coaching, Mentoring Staff at 7 Metropolitan sites, following set up in the new contract. Since October 2019 managing 4 sites troubleshooting and providing innovative solutions. Training staff to further excel in their skills strength areas, while issuing new challenges that allow them to develop their full potential.Creating workplace and operational policies and procedures with associated version controlled formsEnd to end Recruitment process of new Employment Consultants and other professional staff, including interviewing and developing and implementing an "inBasket" recruitment stage.Developing and implementing training modules to staffLinking people with Disabilities into Sustainable EmploymentMarketing DES / NDIS and wider ProActiv People Solutions Services to key StakeholdersFacilitating and conducting internal file audits on a monthly basisMonitoring business expenses to maintain organisational budgets Providing Vocational Guidance Counselling, removing barriers to EmploymentWorking with allied health professionals in holistic service to support change with unemployed peopleComplaint resolution with dis-satisfied customersLinking participants into educational options, specifically certificate III levels courses via online learning RTO"s and institutions such as TAFE SA.Supporting Employers with "Work Assist" employees to promote ongoing outcomesMeeting Contractual Key Performance Indicators and reporting to internal Management and departmental Contract Managers, including liaison with external auditors.

Creatively designing forms and paperwork that is used in reporting methods to the departmentSupporting dis-engaged members of the community, linking them into learning, training / education, volunteer work and employment.Connecting and referring people into accredited and non-accredited ACE courses, providing professional post placement support to ensure participants completed their trainingCreating pathways with participants that address their barriers to undertaking community activitiesUsing business development and community engagement practices to increase program participants.Providing collective impact to make a difference to populations of people who are not participating in the communityUsing Results Based Accountability in reporting outcomes to funding body.Acting as a support worker / mentor / broker for people disabilities, marginalized community members (eg long term unemployed) people of aboriginal and CALD backgrounds and youth.Marketing of the broad breadth of services offered by Community Centres SA (Peak Body)

Seven months working in the new Disability Employment ServiceCreating new forms that meet quality control internal and departmental requirementsCold Calling on Employers -predominately in the Western SuburbsFacilitating and maintaining databaseVocational Counselling and motivating Culturally & Linguistically Diverse (CALD) jobseekersProviding mentoring / post placement support to new workers in their first six months of employmentUsing ESS (Government Department Database) to record work experience and educational activitiesFive Months working in a Case Management Role working with Job Services Australia jobseekers 90% CALD jobseekers

Sub Contractor - Disability Access & Equity Audits with Harrison ConsultantsCare Worker - Attending National Disability Insurance Committee Meeting in Sydney