David Skidmore Email & Phone Number

Milwaukee, Wisconsin, Us

Elkhorn, Nebraska, Us

San Jose, Ca, Us

San Jose, Ca, Us

San Jose, Ca, Us

• Directly managed strategic partner flash sale relationships with high visibility and extreme attention to detail. 100% accuracy of sales conducted with no negatively impacted volume.• Worked within a team of Partner Managers to manage roughly 3000 partner relationships encompassing all aspects of online commerce.• Assisted with partner operational needs while simultaneously conducting business reviews to ensure partners were implementing sound business plans and ensuring product engagement and implementation was harnessing the full potential of the book of business.

San Jose, Ca, Us

• Manage relationships encompassing Global Strategic Partners, Large Enterprise merchants as well as strategic digital gifting partners.• Product and process subject matter expert synthesizing fraud management and mitigation, reporting reconciliation, as well as legal and financial inquiries by collaborative liaising with internal specialists to formulate and convey simplified recommendations to complex problems. • Initiated and mobilized business development opportunities to create and define processes for mobile point of sale (mPOS) pilot program enabling digital wallet payment in brick and mortar establishments across the US.

San Jose, Ca, Us

• Worked within a team of Associate Account Managers to manage portfolio of roughly 3500 relationships including but not limited to Government and Educational institutions, Non Profit Organizations, Point of Sale partners, Distribution and Marketing partners utilizing entire suite of company products.• Researched merchant business models and websites to proactively diagnose product and process gaps, providing recommendations on how to increase volumes with limited resource needs.• Actively identified potential fraud trends as well as deployable countermeasures to mitigate impact proactively.• Engaged all partners to motivate and prioritize full compliance for Payment Card Industry regulations while ensuring executed legal agreements are adhered.• Developed and organized team scheduling program arrangement to fulfill service level agreements.

San Jose, Ca, Us

• Responsible for enabling a team of Merchant Solutions Agents to meet and exceed customer service expectations. • Coached and encouraged creative thinking skills to drive resolution outside standard processes to drive consumer and merchant trust in brand.• Facilitated educational classes to maintain agent knowledge of the online payments world including adjustments to internal policy and product • Fielded escalations where agents were unable to provide an adequate resolution to the merchant, using creative solutions to ensure the relationship remained intact.

San Jose, Ca, Us

• Provided assistance to small/medium business owners on what products would best suit their needs• Reinforced collaborative rapport with merchants requesting assistance resolving consumer issues and inquiries• Directed business owners on brand growth and management with emphasis on necessary product suites to engage target demographics.

San Jose, Ca, Us

• Fielded queue based inbound consumer calls and emails to assist resolution to issues or concerns with purchase activity in a timely manner.• Articulated consumer-impacting policies to proactively educate consumers to promote financial protection against potentially nefarious sellers.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (Bs)