David S. Email & Phone Number

Los Angeles, California, United States

Director of a team of technology associates with a mission to deliver process and technology improvements for the claims lifecycle of insurance operations. We build new capabilities, improve existing workflows, and build a strategy for future growth and success.

Glendale, California, United States

Manager in charge of claim operations for Cigna's Global Health Benefits division. Leader of a diverse staff of 200+ members at two service centers in the US, and two partner centers overseas. We work through over 3 million claim related items per year across 20+ unique business workflows.

Wilmington, Delaware

Operations Manager leading a staff of 30+ analysts specializing in claim error detection and prevention. Our team was responsible for the pre-payment review of high dollar claims and the correction of claim errors, protecting the business from risk and improving customer satisfaction.

Wilmington, Delaware

Served as a project leader working on the operational integration of a new Middle East acquisition. I formed and led a team of experts responsible for delivering timely fixes, and served as key collaborator between the business and IT. As a team, we overcame tremendous adversity to implement a complex process against an aggressive timeline.

Wilmington, Delaware

Team leader of 15+ claim analysts; responsible for resolving complex customer issues, developing relationships with critical clients, and motivating and developing team members to succeed.

Wilmington, De

Pilot team member tasked with the development of a new service approach to increase first call resolution. As a team we built a new service process utilizing claim knowledge in the call process to resolve claim issues immediately.

Wilmington, De

Team technical coach charged with developing, training and supporting senior analysts. Was adept at developing simple, easy-to-use tools to assist analysts with complex claims, increasing production and reducing errors.

Claymont, De

Applied extensive claim training to analyze, interpret and adjudicate invoices from over 120 countries. Consistently exceeded all key performance indicators including claim financial accuracy and productivity.

Ms, Innovation And Entrepreneurship

Ba, International Relations And Affairs