Social housing Service development consultant working across the United Kingdom. Lead consultant for my own company called 'Involve 360' delivering training, facilitation, service design, project management and working along side management teams as a critical friend. I also work across the country most recently for the Chartered institute of HousingBig focus in my work is on implementing tailored neighbourhood working and sustainability methodologies for landlords in terms of their own services and those of external partners. I have lead 2 national Pilots for CIH on developing neighbourhood working and recently developed and launched CIHs neighbourhood working Charter at their 2017 Housing conference. I have helped develop multi disciplinary neighbour hood action plans with over 40 landlords alongside a range of metrics and impact measures.My other big area is customer and community consultation,service scrutiny and governance. with a specific eye on upcoming government policy shifts I have developed a customer involvement self assessment framework for social landlords that is both more consumer focused as well as having a greater emphasis on demonstrable accountability in the light of the Grenfell tragedy Specialties: -Multidisciplinary Neighbourhood action plans -Neighbourhood Impact & viability metrics -Understanding customer insight data -Tenant scrutiny and co regulation -Organisational involvement ‘MOT’s -Tenants advisor/ friend services -Core housing service development -Service charges and depooling consultation -Staff and tenant training -Facilitation and critical friend services -Organisational design -Supporting and developing TMOs