• Lead and supervise a team of repair and service technicians, overseeing day-to-day operations in the maintenance and repair of medical devices.• Developed and maintained comprehensive departmental metrics, ensuring a holistic overview of service and repair activities, emphasizing quality and timely delivery.• Validated New Product Introduction (NPI) alongside legacy product maintenance, ensuring alignment with company standards.• Established a comprehensive cross-functional training matrix to foster the continual growth and advancement of team members within the service cell.• Proactively championed 6S standards, facilitating Action Workouts to drive process improvements and foster a culture of adaptability and progress.• Provided supervision to Technicians for technical support and application-related tasks, optimizing individual skill sets for enhanced efficiency, swift service, and elevated customer satisfaction.• Conducted assessments and enhancements of Work Instructions (WI) and Standard Operating Procedures (SOPs) to maintain compliance with regulatory bodies such as FDA and ISO-13485 standards, ensuring the servicing and repair department adhered to industry standards.• Played an integral role in the staffing process, evaluating employee performance through work assignment reviews and production assessments as well as conducting one-on-ones and with direct reports.• Oversaw the timely resolution of departmental complaints, Supplier Incident Reports (SIRs), and Corrective and Preventive Actions (CAPAs).• Proactively engaged in continuous improvement initiatives by spearheading A3 projects, introducing innovative approaches to address daily operational requirements and challenges.

• Spearheaded and directed a team of bench technicians and mechanical assemblers, overseeing the day-to-day functions of medical device repair and reverse logistics operations.• Conducted intricate repair and testing of various Air Purifier SKUs utilizing advanced equipment like microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers, and other specialized testing apparatus.• Conceptualized and implemented Standard Operating Procedures (SOPs) to streamline repair processes and optimize the efficiency of the reverse logistics department within the warehouse. This pivotal effort significantly contributed to securing an ISO 13485 certification for the repair department.• Held accountability for comprehensive inventory and production planning within the department. This encompassed preparing monthly End-of-Month (EOM) reports for accounting, as well as strategizing and forecasting for upcoming project requirements.• Generated weekly Key Performance Indicators (KPIs) reports for presentation to leadership, utilizing these metrics to ensure team productivity aligned with predetermined benchmarks.• Produced technical reports and communicated findings to engineering and Research & Development (R&D) teams, providing insights on new equipment designs and software releases.• Innovated by designing jigs, fixtures, and specialized equipment that significantly optimized the repair process.• Undertook travel to client facilities for advanced repair tasks when necessitated.• Conducted weekly 6S audits on the repair department and the overall warehouse facility, ensuring adherence to efficiency and safety standards.• Collaborated closely with the operations team to ascertain adequate inventory levels at third-party logistics partners (3PLs) to consistently meet customer demands.• Played an integral role in the staff hiring process, evaluating employee performance based on completed work assignments and techniques.

• Initiated proactive outreach through survey and follow-up calls to maintain relationships with existing customers.• Provided remote support utilizing a variety of software and hardware applications to ensure the optimal functionality of radar systems.• Prepared new, demonstration, and repaired FlightScope inventory for deployment.• Conducted comprehensive testing on FlightScope units and associated software applications.• Maintained meticulous and accurate records within FlightScope's CRM system.• Expertly diagnosed and repaired various product components including PCB boards, PSU, Raspberry Pi, Digital Assemblies, employing soldering techniques for swift repair turnarounds.• Demonstrated proficiency with multimeters, oscilloscopes, and other diagnostic tools to verify the calibration of units.• Possessed in-depth knowledge and experience with the company's evolving software and applications on both Android and iOS platforms.

Obtained all Pipelines and ROW OQ’s pertaining to Cathodic Protection.Used various instruments to perform a variety of field tests such as structure-to-soil potentials, voltage and current measurements, soil resistivity, pipe/cable locating and rectifier readings.Correctly monitor through correct instrumentation effectiveness of AC- Mitigation, Bonds, Junction Boxes and test stations and adjust accordingly to company spec and Industry Standard.Install Anodes, Zinc and Prove effectiveness.Installation of Test Stations, Solid State De-couplers (SSD) and Foreign Line Test stations through means of CAD Welding and maintain coating integrity through correct coating procedures.Terminate and Assemble all above ground test Station, SSD’s Involving Hooking up to Test station heads. Determine effectiveness through DC potential readings.Provide QC/ QA Advice on Effectiveness of AC mitigation systems through experienced Gained and multiple Testing methods.Lead and Instruct Fellow corrosion Technicians on correct procedures involving Installation, Potential readings and determining continuity In AC mitigation systems.Installation of Gradient mats at Valve sites with Connections to Solid State De-coupler (SSD)Take results from field tests and create alignment sheets through Auto CAD raster.Use GIS and ESRI to obtain GPS and utility information surrounding work in future job sites.