David Smith Email & Phone Number

Houghton Le Spring, England, United Kingdom

- Coaching, support and development of colleagues and in their monthly customer interactions and their day to day roles in line with company expectations.- Lead several new employee periods for both Customer and Restaurant lines of business which has given me a sound understanding of both disciplines.- Continually building relationships between my colleagues and stakeholders within a working from home environment in eagerness for the transition period back to the office.- Lead ongoing training for over 60 employees to implement new ways of working to enhance the customer journey and seen a reduction in errors. - Processed and analysed daily data in Excel to find and eliminate inefficiencies, this achieved a higher quality and production. - Recent survey results- achieved 100%.

Newcastle Upon Tyne, England, United Kingdom

- Coaching, support and development of colleagues and Team Manager’s in their monthly observations and their day to day roles in line with company policy.- Provided cover for Ops/CASM for holiday/sickness cover. Predominantly covered teams within the WFH environment.- Engage and support my team- both advisors and team managers to encourage a culture that strives for improvement.- Influence changes and create opportunities to improve business culture survey results. Engaged the team in an action plan to make Tesco Bank a better place to work.- Led from Operations perspective, the implementation of a brand new system platform. Ensured Banking was ready for the change and helped mould transition plans. Successfully migrated c.400 FTE & 32 TLs.- Excellent coaching and development skills, identifying all colleague’s skill levels to achieve their potential above and beyond.- Motivating my team to have a great morale, to be at their best and react to feedback in a positive way.- Ability to react to incidents within the bank, work with relevant key departments to get resolutions as soon as possible.- Excellent time management, managing a high workload while still motivating my team.- A great working relationship with other departments and my peers by sharing best practice and working better together.- Experience in both working from home and office environments.- Experience in working on additional projects to ensure positive change within the bank.- Good experience in end of day service reports to give an extensive update for the previous day.- Adheres to the company training and competency framework to deliver constancy within managing my team.- Mentoring newer tenure TM’s to ensure the right values, behaviours and ways of working are instilled in them from the start.

Sunderland, England, United Kingdom