David Smith work email
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Process Management professional working in multiple global locations within the technology operations division. I have played a crucial role in reducing service affecting issues across the business by championing consistency of approach. A motivated self-starter, detail oriented, driven to improve customer satisfaction and improve customer engagement by facilitating cross departmental communication to improve service. Experienced in providing 1st / 2nd line application and infrastructure support to end users, IT departments across a wide range of product sets. Strong planning, organizational, administrative abilities. An enthusiastic team player who is also able to work independently. Excellent technical knowledge of all ITIL process pillars.
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Senior Functional AnalystOffice Depot May 2014 - PresentBoca Raton, Florida, UsOffice Depot- Boca Raton, FLThe Service Availability Managers are committed to being a liaison, fostering communication between the various IT support teams, vendor partners, IT leadership and lines of business, to ensure rapid response and restoration of service, high availability of computing systems and quality service for our customers.• Manage daily Incident Management calls with division leads reviewing previous day’s service incidents.• Manage Problem process by driving root cause and implementing permanent fixes 95.6 % RCA complete in >10 days.• To execute the proactive/reactive problem processes or those used in risk & controls to ensure that agreed service levels were met, that tangible service improvements were implemented and to contribute to the overall reduction of service affecting issues. • Coordinate teams to provide permanent solutions to Infrastructure, Application, architectural deficiencies.• Create / Maintain Service, Operational Level agreements for all Technology verticals.• Create Operational Reporting of CPI/KPI using Cognos report suit. -
Lead Process AnalystThomson Reuters Jan 2013 - Dec 2013Toronto, On, CaManaging project related to team integrations, business continuity and disaster recovery,knowledge management as well as proactive problem management. -
Manager Shared ServiceThomson Reuters Jul 2012 - Jan 2013Toronto, On, Ca
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Head Of Process Community ManagementThomson Reuters Sep 2011 - Jul 2012Toronto, On, Ca
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Senior Business Process AnalystThomson Reuters Jul 2006 - Sep 2011Toronto, On, Ca
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Senior Technical AnalystThomson Reuters May 2000 - Jul 2006Toronto, On, CaSenior Technical Analyst- Customer Service Center
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Technical Support AnalystThomson Reuters Jul 1996 - May 2000Toronto, On, CaCustomer Support Analyst
David Smith Education Details
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University Of Michigan College Of Literature, Science, And The ArtsChemistry -
Waubonsee Community CollegeZoology/Animal Biology
Frequently Asked Questions about David Smith
What company does David Smith work for?
David Smith works for Office Depot
What is David Smith's role at the current company?
David Smith's current role is Senior Functional Analyst at Office Depot.
What is David Smith's email address?
David Smith's email address is da****@****ail.com
What is David Smith's direct phone number?
David Smith's direct phone number is (800) 463*****
What schools did David Smith attend?
David Smith attended University Of Michigan College Of Literature, Science, And The Arts, Waubonsee Community College.
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