David Smith Email & Phone Number

Southampton, Gb

Singapore

Singapore

Managing all Regulatory Change within Global Travel RetailDriving simplification throughout the Global Travel Retail environment within BAT GTRManaging a global rationalisation exercise to reduce the sku count from >1000 to 500 in 150+ customer portfolios

London, England, United Kingdom

Managing 3 warehouses in The Netherlands, Singapore & Hong Kong ensuring optimum storage conditions, accurate shipping activities and effective, efficient and safe ways of workingEnsuring FIFO principles understood and followedTendering shipping lanes for both Road & Sea freight requirementsCustomer management for Travel Retail customers in 150+ countries globally, including portfolio managementEnsuring accurate and timely placement or >50,000 order lines annuallyArranging sales shipments via sea, road and air aligned to weekly, fortnightly and monthly order patternsDeveloping and managing high performing Customer Service teams in Southampton, Singapore & Hong Kong Close working relationships with local & regional planning teams to ensure correct inventory levels and both WMS and FG capacity planningDeveloping and implementing product shelf life management principles to minimise risk of obsolescence

Southampton, United Kingdom

Southampton, United Kingdom

Managing a team of Customer Service Co-ordinators working to support 70 customers across Europe, Middle East, Africa and The AmericasEnsuring accurate placement of c.15,000 order lines Working with Logistics Manager & 3PL in The Netherlands to arrange OTIF shipments to customers on weekly, fortnightly and monthly basis

Zürich Area, Switzerland

Managing a team of Customer Service Co-ordinators working to support 70 customers across Europe, Middle East, Africa and The AmericasEnsuring accurate placement of c.15,000 order lines Working with Logistics Manager & 3PL in The Netherlands to arrange OTIF shipments to customers on weekly, fortnightly and monthly basis

Working as an above market account handler for BAT entities in the Middle EastWorking with planning teams to ensure accurate stock availability Providing regular and accurate order status reports

Southampto

Developing a high performing sales team working to achieve sales targetsEnsuring relevant and appropriate offerings made to customersTraining new employees on how to service customers whilst establishing sales opportunitiesCoaching other teams within British Gas to develop sales technique, rapport building, overcoming objections and closing deals