David Smith Email & Phone Number

Duties: - - Identifying each clients’ business outcomes, creating a unique plan to align products and services, tracking/reporting client outcomes against that plan, and ensuring continuous improvement of the customers’ environment throughout the engagement.- Identify opportunities for growth- Coordinating internally with cross-functional teams such as Sales, Technical Operations, Solution Architecture, and Program/Project Management to ensure the relationship and projects stay on track, achieve the desired outcomes, and meet the contractual obligations.- Building relationships across the client’s organization to confirm the right level of participation across IT and the business to drive success and achieve the client’s outcomes.- Establishing an account governance model by identify the right meeting cadence, aligning the right time and content appropriate for the executives and management levels.- Manage critical client issues/incidents, communicating the client’s expectations and ensuring coordination across the business team to deliver.- Assess account performance through a Client Health Dashboard and work across teams to manage client challenges and deliver high quality service to each client.- Staying informed of the latest industry news, trends, products, services, competitors, and existing and emerging technologies that may impact present and future client performance.

Duties: - - B2B Sales - Developing business relationships - Responsible for P&L- Growing Key Accounts- Lead, manage & develop a team- Implanting new business strategies & processes- Driving targets and meet KPI's- Update CRM systems- Developing Sales Channels - Performance reviews - Seek new opportunities