David Smith Mapm Email & Phone Number
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David Smith Mapm is listed as Operational Service Manager - Postgraduate Medical Education Quality Assurance (Band 7) at Manchester University NHS Foundation Trust, based in Blackburn, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for David Smith Mapm.
David Smith Mapm previously worked as Freedom to Speak Up Champion at Manchester University Nhs Foundation Trust and Corporate Project Manager (Band 7) at East Lancashire Hospitals Nhs Trust. David Smith Mapm holds Bachelor Of Arts (B.A.) With Honours, Criminology And Criminal Justice, 2:2 from University Of Central Lancashire.
Email format at Manchester University NHS Foundation Trust
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About David Smith Mapm
The customer/stakeholder journey starts from first impressions to the after care they received and I believe the experience should be personal and ever changing due to needs and feedback.It's a proven fact that in the sales environment people buy from people (or buy into people); and I believe it's better to be personable and professional, providing first class service in everything you do, communicating the whole way being open, honest and transparent.I've been described as analytically, thorough and a finisher, once a problem is identified (simple or intricate) I like to know where the gap was; tracing the process through step by step; bridge the gap, and put learnings in place to prevent it happening again.I believe in adaptive leadership, as different people require different styles but at the core of leadership is communication, training, coaching, development, consistency and fairness. So many times we fail our people with inconsistant messages and poor training... In doing this we impact both our internal and external stakeholders.If we look after our people, they will look after our business/customers/service users/patients and us.
Listed skills include Leadership, Shrinkage, Customer Experience, Team Building, and 45 others.
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David Smith Mapm work experience
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Operational Service Manager - Postgraduate Medical Education Quality Assurance (Band 7)
CurrentWorking within the Postgraduate Medical Education Department of Manchester University NHS FT, focusing on the Quality Assurnace of training for Postgraduate Doctors. Liaising closely with external stakeholders such as the GMC and NHSE (previously Health Education England)
Freedom To Speak Up Champion
CurrentThe NHS Freedom to Speak Up Champion role aims to offer support and help to bridge any barriers that may prevent colleagues from speaking up. The champions are impartial and confidential, offering encouragement and signposting to the appropriate avenue for colleagues.As a Freedom to Speak up Champions I work hard to create a trust-wide environment where speaking up is business as usual for all MFT staff. They operate independently, impartially and objectively, whilst working in partnership with individuals and groups throughout the organisation, including the senior leadership team. Guardians and champions support the organisation to be open, responsive and compassionate to staff members when they speak up. They also seek guidance and support from and, where appropriate, escalate matters to bodies outside their organisation.
Corporate Project Manager (Band 7)
Project Manager and Workstream Lead for clinical documentation within a new ePR (Electronic Patient Records) system. Liaising with Chief Nurses, Nursing Directors, Clinical Directors, Clinical Leads, Consultants, Matrons, Nurses, Cerner Consultant's, workstream Project Managers, Programme Managers and various other stakeholders both internal and external.
Service Improvement Manager (Band 8A)
Seconded to Lancashire and South Cumbria Integrated Care System. Within this role I operate effectively in a fast moving, changing, flexible and demanding environment and proactively engage with NHS and partner organisation staff e.g. Lancashire Fire and Rescue, SENCAT and Voluntary organisations. Close working relationships have been developed with: Senior Nurse Programme Leads for Mass Vaccination Quality and GovernanceDirector of LSC Vaccination Programme SVOC (System Vaccination Operational Centre) members including Pharmacists, Hospital Covid-19 Vaccination SRO’s and Chief Pharmacists, Mass Vaccination Site Leads and other departments.
Non-Clinical Site Manager - Bank (Band 7)
Vaccinator - Bank
I am responsible for administering the vaccine to citizens working in a team of NHS colleagues and volunteers. I was also be responsible for:Set up of the vaccination station.Administration of the vaccine under the PGD/ National Protocol.Safe handling of clinical waste and change of PPE as per national guidelines.Aherence to infection control practices between individuals.Patient monitoring and welfare
Patient Service Assistant - Bank
Supporting my Local NHS Hospital - Covid19 Responce At the heart of the hospital, our Patient Services team work hard to ensure that it is safe, clean and infection free and that patients are transported safely to where they need to be thus improving patient flow throughout the hospital.The Patient Services Assistant (PSA) role combines the traditional role of domestic and porter into one role enabling a more efficient service to the patients on our wards. Working in a hospital environment is not for the faint hearted however it is a worthwhile and rewarding experience.Typical duties involve- Undertaking general cleaning duties – including wards, clinics, toilets, offices and public areas within your zone.-Moving patients around the hospital safely using a wheelchair, bed or trolley as required. -Undertaking deep cleans in your area which may include-Clearing up and removing bodily spillages, urine, vomit, faeces and so on-The safe movement and decontamination of beds and other furniture-Cleaning at high and low levels eg removal and replacement of curtains, using ladders where necessary -Buffing, scrubbing and redressing of floors as well as carpet cleaning using appropriate machinery involving under bed cleaning. -Movement of deceased patients in an appropriate and sensitive manner.
Higher Clerical Officer - Bank
Supporting the National Health Service, started during Covid-19 crisis.I communicate daily with internal and external users, handling complex and sensitive information and have excellent verbal and written communication skills, together with using microsoft skills in various forms.Other duties include supporting bereaved relatives with empathy and compassion when issuing a Medical Cause of Death Certificate.I also provides a daily cashiers service and reconciles large amounts of cash. In this respect there is a requirement to maintain a high standard of accuracy and auditable data.The role also involves supporting Telecoms / Accommodation Department / Centralised Administration on an ad-hoc basis.2021 - Paediatric work within a community clinic supporting the creation of a patient pathway to improve patient flow and waiting lists.
Project Manager - Community Neurodevelopmental Paediatrics
Creating an internal communication platform for all staff within Community Neurodevelopmental Paediatrics.
Improvement Project Manager - Bank
Supporting the Community Neurodevelopmental Paediatrics Department within the Family Care Division at Burnley General Hospital.- Streamline process and identify waiting delays- Creating Teams / Sharepoint platform for staff records and information- Creating accessibility for patients to obtain information so they can access referrals and educational information- Providing links for parents to search for more relevant and reliable information on Social Communication Disorder.
Social Communication Disorder Co-Ordinator - Community Neurodevelopmental Paediatrics
I supported the Community Paediatrics department organise and slimline the SCD Panel process for children within the service, improving and returning the waiting time within a safe and efficient timescale.
Career Break Supporting Nhs
Store Manager
To ensure Customers get first rate service, increasing Store and Company reputation. Priority to serve the customer and offer professional service, always putting the customer first.We at Dreams value our Customers and also our brand and reputation, we pride ourselves in doing what we say we will.As a Store Manager, my key priority is knowing my staff are happy, which in turn means they will serve our Customer better and the atmosphere in-store will encourage our customer to buy. Our product and reputation speak for itself, our staff are warm, welcoming and are there to support you in finding the right bed for you... Our produce and friendly staff are why customers buy from us, which is why we don't do hard sales.
Divisional Support Manager - Retail Operations Support
Using varies methods of training and coaching to assist Divisional Manager's in improving their Staff abilities, and that of their store colleagues. Therefore enabling teams to grow and develop through skills they already have, new learnings and Passionate About Winning.Through Best Practises, and the Customer Journey, redirecting focus going back to basics... increasing store productivity and customer services, as well as recruitment.Improving standards, compliance, kpis, figures and behaviours through knowledge, communication, commitment, leadership skills and team work.Another more delicate part of this role is then performance managing individuals after supporting performances, as well as investigations into process, conduct, capability and fraud. This is a multi disciplined role, drawing from different personal experiences and developing my abilities regularly.This Role is a mobile one which allows me the ability to see and experience best practises all over the company and UK. When the role was terminated I went back into Blackpool Store as there was a Vacancy.
Deputy Store Manager
2014 – Tesco (Express, North-West England)Role: Deputy Store Manager (Present)Description: Managing Store/Business KPI's, Customer Queries, Customer Complaints, Training, Development, Coaching, Sales, Talent Spotting, Employee Relations, Internal Investigations, Cash Management, Stock Control, Audit Governance, Communications, Key Holder, Security and much more.(October 2014) I was moved to a refresh store (redesigned and reopened), due to the store being a red refresh store and underperforming. Within the space of 20 weeks, the store went from negative sales growth for the year to a positive, staff performance increased, stock availability increased, stock loss decreased, customer satisfaction increased, staff satisfaction increased. Business Q1-Q2-Q3 were Amber, the last Quarter was a Green, and with the massive improvements that Quarter obtained moved the Year KPIs to a Green, turning the store from a Red Performer to a Green. Other measures such as the staff satisfaction survey went from 4 previous Reds to a Blue, Audits went from Red to Green over a 4-8 week period (external audits), Training went from Red to Green over a 8-12 week period. During my time within this store I was Acting Store Manager for the first 2 Months due to my Store Manager being absent from the Business for personal reasons.2013 – 2014 Tesco (Express, North West England)Role: Deputy Store ManagerDescription: Opening a New Store within Warton, Lancashire. This challenged me to the next level, as I had already done 5+ refreshes. This pushed all the skills obtained during refresh to the max, working closely with my Store Manager I was arranging all staff interviews both internal and external applicants, then conducting interviews together to get the best selection of staff for the customers. Once the store was ready to be accessed, I then planned staff rotas, and Right Hours Right Places. Training and Developing staff were key to the success of this store.
David Smith Mapm education
Bachelor Of Arts (B.A.) With Honours, Criminology And Criminal Justice, 2:2
Btec National Diploma, Information Technology Practitioner (Software Development), Distinction, Distinction, Merit
G.C.S.E., Maths, English, Religious Education, Biology, Physics, Chemistry, French, Info Comm Technology
Frequently asked questions about David Smith Mapm
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What company does David Smith Mapm work for?
David Smith Mapm works for Manchester University NHS Foundation Trust.
What is David Smith Mapm's role at Manchester University NHS Foundation Trust?
David Smith Mapm is listed as Operational Service Manager - Postgraduate Medical Education Quality Assurance (Band 7) at Manchester University NHS Foundation Trust.
Where is David Smith Mapm based?
David Smith Mapm is based in Blackburn, England, United Kingdom while working with Manchester University NHS Foundation Trust.
What companies has David Smith Mapm worked for?
David Smith Mapm has worked for Manchester University Nhs Foundation Trust, East Lancashire Hospitals Nhs Trust, Dreams, and Tesco.
How can I contact David Smith Mapm?
You can use AeroLeads to view verified contact signals for David Smith Mapm at Manchester University NHS Foundation Trust, including work email, phone, and LinkedIn data when available.
What schools did David Smith Mapm attend?
David Smith Mapm holds Bachelor Of Arts (B.A.) With Honours, Criminology And Criminal Justice, 2:2 from University Of Central Lancashire.
What skills is David Smith Mapm known for?
David Smith Mapm is listed with skills including Leadership, Shrinkage, Customer Experience, Team Building, Visual Merchandising, Public Speaking, Store Operations, and Human Resources.
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