I’m passionate about leading strategy that builds brand equity and drives profitable growth. I believe that companies should continuously evolve in order to realise their true potential.I’m lucky to have been involved with Aussie from very early in its life, first as a consultant at PwC and later coming in-house. At Aussie I’m fortunate to have had a challenging career with constant opportunities to help shape the future of the business. I’m proud to have played a key role in developing Aussie into one of Australia’s most successful financial services brands.As Chief Customer Officer I lead a talented team of Brand, Marketing and Customer Service professionals and my focus is building collaboration to keep Customer Experience at the heart of what we do. I’m also heavily involved in industry forums, including the industry response to the Royal Commission.Prior to this role I have worked in a number of different leadership positions with strong involvement in business strategy, commercial decision making, M&As, franchise operations, capability building and PMO leadership. Experience includes:Executive Team leadership • P&L management and commercial leadership• Board experience• Capability Building• Building teams and culture • Leadership of mergers, acquisitions and disposals• Industry leadership • Media spokesperson• Operational leadership and process re-engineering• Marketing, digital and brand development • Customer service and customer experience leadership• Risk and compliance management• Process