David Smyth Email & Phone Number

Victoria, BC Canada

2018/01 – Present Application Operations Manager (Ministry of Citizens' Services )The job of Corporate Application Manager for Corporate deals with the planning, development, and delivery of multiple critical corporate business applications, to provide technical expertise, standards, and guidance on industry good practice to teams of systems professionals.

Victoria, British Columbia

• Leads working groups, task teams and committees composed of program specialists, information management specialists, operations staff and consultants to develop annual technology management plans.
• Provides technical expertise in a broad range of infrastructure technologies and new systems development projects and ensures that an appropriate level of expertise is available to support the technical infrastructure.
• Determines and defines standards for infrastructure technology products.
• Develops business cases that consider technical alternatives, risk and costs, and defines technology positioning strategies for infrastructure to ensure that supported clients are positioned to incorporate new.
• Develops client support, hardware, software and infrastructure standards to preserve service quality and to ensure integration into government-wide standards.
• Establishes and maintains change control procedures for infrastructure technology upgrades and business application software migrations to ensure a stable, reliable and secure environment is maintained throughout.

Victoria, Canada

• The Ministry IT Service Manager is the main point of liaison between ministry users of core IT services, and the OCIO. The Service Manager escalates issues when services are not satisfactorily provided.
• Represents the ministry at IT councils and forums. Responsible for communication of core IT service incidents, change and announcements.
• By understanding the ministry's business needs, the Ministry IT Service manager can provide advice and direction on ordering, provisioning and use of core and ministry IT services, ensuring the ministry is getting the.
• Liaises with ministry business areas and obtains feedback on the quality and delivery of IT services received
• Liaises with OCIO Client Services with respect to communications and service issues
• Acts as escalation point for IT related issues to the OCIO including incidents, break/fix, IMAC (installations, moves/adds, changes) iStore, general inquiry and coordinate service providers on ministry's behalf

Victoria BC

Victoria BC

• Project Coordinator for the Ministry of Small Business and Revenue for the workstation refresh deployment. The functions of this job included the scheduling, planning, testing, packaging and deployment of software and.
• Used the application development life cycle and methodologies approach to analyze, design, implement, test and evaluate the software and hardware deployment for the Ministry
• Organized and facilitated planning with all of the business units to determine their branches’ unique requirements for the U2 refresh
• Created cost estimates and other project status reports for the Steering Committee, project team members, Ministry directors and line managers
• Software Testing Coordinator for the U2 workstation refresh
• Coordinated with the IBM group to get the software and hardware ready for deployment and resolve issue with the deployment

• Packaging:
• Used Install Shield to convert existing software applications into MSI format acceptable for Government deploymentInfrastructure Support:
• Set up and tested the new prototype Citrix farms and DTS devices for hand over to ISM Canada
• Created deployment groups for SMS software package for distribution to all Government workstations
• Using knowledge of the application development life cycles and methodologies software was packaged or upgraded
• Coordinated acceptance testing trials with the end users

• As part of the IBM Technical Engineering Support (TES) group, this technical service role was to maintain the IT infrastructure at the Ministry of Children and Family Development. The scope of this work covered many.
• Maintained the MCFD’s Active Directory OU container
• Maintained a (5) server Citrix farm, (15) Windows 2000 production servers and (2) Windows 2003 development servers
• Coordinated with stakeholders on change management windows for patching and updating the Citrix farm
• Updated Router and ACL permission for the MCFD remote officesWorkstations management:
• Deployed software and patches to (4700) workstations using Shavlik tools

Bachelor Of Business Administration - Bba, Project Management

B.Sc, Computer Science

Computer Science

Diploma In Electrical – Mechanical Engineering, Robotics Technology/Technician

Electronic and Mechanical engineering (Robotics)