Leading both the IT and HR departments in the support of Liberty Lift's vision to be the most customer-focused, knowledgeable, and successful Artificial Lift company in the world.Directing the IT department in the successful implementation of SyteLine and Field FX. Guiding and developing team members, and coaching them in the idea that IT is a customer service function of the business. Setting the strategic direction of Information Technology to support the success of the business, while maintaining an IT expense-to-revenue ratio under 1%. Improving the efficiency of our administrative functions by building and coding the data integration between our ERP system and Salesforce. Supporting sales by designing industry leading artificial lift inspection reports with color-coded fields highlighting critical issues, and developing a customer focused, online portal. Empowering executive leadership with business intelligence tools to review employee efficiency, gross profit anomalies, and revenue trends with drill down availability. Reducing accounting workload by providing data analysis to assist in producing, reconciling and distributing financial statements. Reviewing and approving all service, 3rd party, and consulting contracts to ensuring SLA compliance.Directing the HR department by engaging Liberty Lift's workforce to provide top-notch employee services. Gaining the trust and partnership of managers by taking the approach of risk-based HR management rather than heavy-handed bureaucratic enforcement. Leading the implementation of ADP Workforce Now. Ensuring compliance will all applicable federal and state laws across a multi-state operation. Increasing the accuracy of the monthly accrual of wage expenses with advanced reporting tools. Supporting the rapid growth of the organization by recruiting and leading the efficient onboarding of employees. Reducing costs and maximizing employee value while negotiating benefit plans.

Responsible for the direction of the IT Department, Staff and ProjectsIT Systems, Storage and Application ManagerProject manager for Microsoft Dynamics NAV implementationMicrosoft Dynamics NAV AdministratorBusiness Intelligence AdministratorERP and Business Process Training, Development and ImplementationHuman Resource SpecialistRecruiting and InterviewingChange Management

As an inside sales representative, I was responsible for maintaining customer accounts by providing excellent customer service and building a relationship with the folks that make our company excel.