David Snyder Email & Phone Number

I am currently providing design and engineering for the Windows infrastructure at Great River Energy, including architecture and design for new systems and applications, developing standards, and process. I am also responsible for providing 3rd level support of the Windows infrastructure, and project management for small to medium sized projects. I also participate in a weekly 24/7 on-call rotation.• Manage over 175 Windows servers – physical and virtual• Organized a cross functional team to review our patching process resulting in a more efficient process and improvement in application availability following scheduled outages• Technical lead for successful domain migration and decommissioning• Participated in data center relocation project; responsibilities included moving physical servers, replicating virtual machines over WAN, physical to virtual conversions, and decommissioning of old circuits• Participated on cross functional team of IT management, executive staff, and business unit managers to ensure all audio/visual and video conference needs were met with the build out of new headquarterso Was technical lead for AV portion of project which represented 15% of total IT budget for new headquarters• Assisted in the enterprise build out and configuration of Exchange 2007• Deployed Microsoft patch management for Windows Servers (WSUS)• 2008 business improvement champion for my team; submitted over $180,000 in savings through the use of innovative ideas• Created and completed career development plan resulting in a promotion to a level 2 Systems Engineer

As a Client Support Analyst I provided support to 700+ clients, our member co-ops, and our board of directors. My primary role was to provide support to all GRE business systems and applications; additionally I participated on several project teams. I provided first tier support during business hours and after hours as part of a 24/7 weekly on-call rotation. • Continuously recognized by clients for outstanding client support and customer service• Improved IT change management process:o Implemented a change advisory board (CAB)o Updated IT change procedureso Responsible for all client communications related to IT systems changes with planned downtime• Provided communications and training for Exchange 2003 upgrade• Deployed Microsoft patch management system for workstations (WSUS)• Provided PC support for GRE Board of Directors o Refreshed all GRE Board of Directors laptops (34) Purchased hardware Created standard image Deployed PCs to all members within three months Upgraded board members to high speed internet• Created and completed career development plan resulting in a promotion to a level 2 Support Analyst

Repaired and tested HP and Lexmark laser printersMaintained parts inventory and appropriate suppliesAssisted in supporting field technicians at offsite locations to reduce shipping costsWorked with management team to help reduce parts expense by switching to refurbished parts that were less expensive and comparable in quality and function

I was responsible for managing 10 employees in the computer sales department; reported to Computer Area Manager. I attended weekly manager meetings, maintained the schedule for my team, and reported all sales results to the General Manager of the store. Improved our department's company ranking within a month by 150 spots (we had been ranked last in the company when I first started)Worked with team members to generate revenue, by setting daily sales goals, analyzing daily scorecard, and working through our identified weaknessesCoached team members on key selling strategies, evaluating customer needs, and use of company best practices

My primary responsibility was computer support and repair. This was a very challenging environment to work in, extremely fast paced, and solid customer service skills were a must.Diagnosed and repaired desktop/notebook PC'sVirus removalData transferHardware replacement/upgradeOperating system repair and troubleshootingConsumer electronic repair/maintenance Recognized as top performer on my team Assisted other stores to help repair computers during times of virus outbreaksHad lowest average repair time of any other technician on my teamHad lowest ticket return (fewest number of returning customers with unresolved problems)Provided professional service and expertise in a highly demanding environmentAttained daily goals by working with team members

Education record

Master Of Arts, Leadership

Bachelor Of Arts, Management Information Systems And Business Administration

Associate Of Applied Science, Computer Networking