David Soo Email & Phone Number

San Diego, Ca, Us

Bentonville, Arkansas, Us

• Drove end-to-end launch of EV charging customer pilot program across Arkansas and Texas within 6 months guiding a distributed scrum team to secure capital from the executive committee for a full project rollout.• Remotely executed and managed an associate EV charging pilot program collaborating closely with on premises personnel, providing instructions and timely updates to associates to spur adoption and generate feedback for feature enhancements.• Handled mid-project pivot from the original EVSE hardware vendor to a competitor, minimizing project timeline disruptions by establishing open and transparent regular communication channels between development team and vendors.• Initiated stakeholder engagement for analysis and discovery phase to develop an in-house CSMS utilizing Kanban with a small engineering team. Transformed the team by transitioning to scrum during the implementation phase, enhancing collaboration and streamlining the development process.• Leveraged development experience as a Scrum Master to guide and coach a large, multi-region cross-functional team to stabilize velocity and reduce cycle times.• Facilitated seamless integration with multiple internal teams, enabling the timely deployment of features that enhanced application adoption and improved user experience on the Walmart app for both iOS and Android platforms.

Bentonville, Arkansas, Us

• Generated $3 million in annual revenue guiding and coaching a scrum team implementing demand shedding features, ensuring successful contract fulfillment with regional utility providers.• Drove energy savings of over $30 million annually leading an offshore scrum team implementing an energy management application providing insights for operational efficiency and energy savings.• Maximized value of applications to regulate HVAC, lighting, and dehumidification systems by engaging and facilitating prioritization of feature develop with stakeholders.• Applied iterative and incremental approach to design and refine an intelligent load shedding algorithm, incorporating real-world results and continuous stakeholder feedback to reduce spikes in energy usage leading to savings.• Capitalized on quality assurance expertise to support testing and UAT for demand shedding applications, while helping to establish the scrum team’s testing practices within a continuous integration and delivery framework.

Bentonville, Arkansas, Us

• Managed, led, and empowered multiple scrum teams to excel in developing IoT applications and platforms by instilling agile methodologies and best practices, leading to enhanced productivity and streamlined project execution. • Proactively identified project risks, prioritized critical discussions, and eliminated blockers through strategic leadership meetings.• Aligned scrum teams with the product roadmap by delivering strategic guidance during quarterly planning sessions.• Proactively coordinated and led a large offshore support team to create incidents, triage issues, and manage problems using runbooks, resulting in significantly reduced production issues and consistently meeting and exceeding SLAs for demand shedding programs.• Orchestrated and led scrum ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives, to drive team performance and project progress.

Bentonville, Arkansas, Us

• Delivered rigorous quality assurance for teams developing IoT applications, ensuring high standards and reliable performance across Walmart store operations by championing automated continuous integration testing. • Optimized and upgraded the Cypress automation test framework, significantly improving test efficiency and coverage, resulting in a more robust and reliable end-to-end and API testing.• Collaborated with product owner to design and execute comprehensive manual test cases for supported applications, identifying critical bugs and usability issues, which led to a reduction in post-release defects and enhanced overall application performance.

Bloomington, Illinois, Us

• Spearheaded an automation test team, driving the maintenance and enhancement of automation tools by releasing bi-weekly builds for project wide consumption.• Enhanced and maintained functionality for an established Selenium-based automation framework written in Java.• Designed and implemented a scalable Selenium-based JavaScript automation framework for PolicyCenter, integrating XML file support to streamline script execution. This approach enhanced test flexibility and reduced setup time, leading to more efficient test cycles, mass project adoption, and improved coverage.• Conducted workshops and training sessions to empower testers and product owners with automation framework skills, leading to the successful integration of automated scripts in testing, sprint reviews, and UAT. This initiative improved engagement with non-technical stakeholders and streamlined the review process.

Bloomington, Illinois, Us

• Provided quality assurance on a scaled agile scrum team implementing Guidewire PolicyCenter by creating, executing, and documenting test cases at the sprint level to support feature development.• Developed and executed comprehensive test strategies and plans, managing system under test diagrams to ensure thorough coverage. Coordinated with an offshore test team to design and implement test cases for system testing, focusing on customer communications for policy updates and renewals.• Established and implemented standardized processes for managing project-wide test ID usage, eliminating previous inefficiencies. This initiative streamlined test ID creation and utilization, resulting in a reduction in testing delays during sprints project wide.

BMC Remedy Service Request Management (SRM) Technical Lead• Deployment and maintenance of SRM for new accounts• Lead workshops and training sessions to develop new team members and share experience and knowledge within CSC.• Create training material for fellow team members• Tier 2 Support for SRM configuration related issues• Analyze requirement documents and apply configuration changes to multiple environmentsiWave Automator Development and Maintenance• Develop and maintain a custom built iWave interface between internally used systems• Tier 2 support for issues related to the iWave interfaceMercury ITG/HP PPM Development and Maintenance• Deployment and maintenance of new accounts• Tier 2 support for configuration related issues• Analyze requirement documents and apply configuration changes to multiple environments

Chicago, Il, Us

Client Support• Daily on call support for issues related to login, printing reports, and the general use of the STARS risk management information system.• Prepare training documentation, coordinate training sessions, and train clients in group and individual sessions.• Coordinate meetings and guided clients through the transition and implementation process of switching to a new risk management system.Technical Support• Diagnose data inaccuracies, determine the cause, and correct errors with SQL scripts.• Modify standard Crystal template reports and create custom Crystal templates for specific client needs.• Configure the STARS risk management information system to client specifications.

Dublin 2, Ie

Process Execution and Support• Execute batch processes to convert data from legacy systems to the new TIERS system (custom J2EE application to coordinate, maintain, and distribute benefits provided by the state of Texas).• Monitor daily processes using PL/SQL Developer to ensure data integrity.• Provide on call support for critical nightly system processes.Java Development• Maintain and modify existing Java batch programs that validate, translate, and load data from legacy systems to TIERS.• Develop custom Java code to facilitate new feature sets specified by the client.• Analyze code defects found during testing phases and develop solutions for corresponding problems for client review.- Prepare technical design documentation for custom Java development.Mercury ITG Configuration• Configure Mercury ITG (a governance system that provides an integrated transaction system for complex business workflows) for the Texas Medicaid & Health Partnership. This includes modifying and creating new workflow processes to manage day-to-day activities.• Develop SQL queries used in custom Mercury ITG applets.

Visual Basic Development• Designed and developed applications to extract customer data from MS SQL Server, formatted to customer specifications and exported to a flat file.• Assisted senior developers with design and development of an automated billing system for VoIP customers. This included development of a dynamically linked library to time stamp and extract records from one database to another.• Developed a dynamically linked library that utilized a tax software’s API to calculate taxes for transactions.Microsoft T-SQL Development• Developed SQL stored procedures, triggers, and scripts to manipulate and store data provided by customers through a website.• Integrated SQL stored procedures into custom VB code to enhance website features.

Richardson, Texas, Us

Data Migration• Migration of multi-housing property data from DOS based software to OneSite, a web based property management suite.• Validate client data after the migration process using reports generated from OneSite and reports provided by the client.