Provide strategic direction for project management and business analytics teams to help deliver successful outcomes for both our customers and our business partners.

Provide product leadership and portfolio management for device protection products and capabilities supporting over 50 million customers globally. With a focus on leading Go To Market product managers and delivery leads responsible for new product launches and enhancements for 15+ client partners globally. Collaborating with over 10+ product development and platform teams to ensure delivery of products that delight our customers.

Provide tactical and strategic leadership as a Product Manager for a new device protection platform. This includes identifying capability gaps, defining product backlog items for a multi-channel customer experience, leading collaborative design sessions with product development teams and maintaining a product roadmap. Also providing product support to cross functional business departments and the agent call center user community. • Launched first large volume client migration on the platform adding 18,000 monthly claim transactions• Reduced team sprint fall out by 50% over 3 sprint iterations• Reduced multiple component team backlogs into single product backlog using Atlassian tools• Consulted leadership on building agile teams and processes based on LeSS framework

Provided technology leadership during the transition of legacy application development to a managed services staffing model. Responsible for the oversight of planning and delivery activities of managed services vendor to ensure quality and best practices were used. Collaborated across enterprise technology & business teams to ensure delivery schedules satisfy multiple project commitments simultaneously.• Managed major telecom client portfolio with over 20 million subscribers and 400,000 claim transactions each month• Executed Small Medium Business Product Market Launch for major telecom client in 4 months• Consulted Product, Project and Program Managers on scope and schedule on 10+ active projects

Managed 2 Agile development teams in a distributed workforce model for a call center claim administration application with average of 400,000 monthly claim transactions. Planned and executed two – four week sprint cycles to align with monthly releases to deliver system enhancements and new features to achieve strategic business goals. Partnered with business product owner to prioritize and sequence development work based on team capacity.• Managed major telecom client development portfolio with 10+ active projects and $8 million dollar annual budget• Launched new Multi device protection program for major telecom client adding 1 million subscribers to the program within 2 years• Retired legacy claims systems reducing maintenance and support costs of over $150,000 annually• Lead and supported incident teams on real-time resolutions to production system issues that impacted end user experience and application availability• Lead project kickoff meetings with business stakeholders to break down business needs into application features, user stories and influenced high level solution design

Provided tactical management of a team of 14 business system analyst for a call center claim administration application with over 1 million monthly claim transactions. Managed application specification creation with team members within a 3 week sprint time box for 5-10 projects per sprint. Lead daily status meetings with business partners to ensure clear communication of issues, requirements & release milestone updates. • Lead monthly learning forum for technology analysts across the enterprise• Established best practices in specification writing emphasizing mockups and diagrams• Supported 4 development teams actively working on 12+ projects each month

Elicited business and functional requirements for a multi-client web portal used to support Blue Zones© communities. Participated in agile ceremonies such as sprint planning, elaborations, retrospectives and scrum meetings. Approved third party user experience designs to ensure they meet the end user needs.

Elicited enterprise wide business requirements for device protection programs across multiple business departments. Lead cross functional stakeholder reviews to resolve conflicts in requirements so that technology could have an aligned vision of desired outcomes. Collaborated with technology teams to quickly resolve questions or impediments raised by the development teams.

Provided tactical management for a multi-site team of business analysts, rules analysts and trainers supporting enterprise wide technology systems. Planned weekly releases with development managers and business analysts. Project managed enterprise wide projects using both scrum and spiral development methodologies. • Replaced legacy enterprise loan origination systems with custom web based Java platform• Transitioned mortgage operations centers to paperless origination processes reducing document transportation costs by $500,000 annually• Launched web based mortgage document closing system integrated with multiple document and compliance vendors• System and workflow administrator for Atlassian JIRA used by enterprise technology department

* Elicit requirements using prototyping, interviewing, use cases and UML diagramming * Lead weekly meetings with business executives to set priorities for outstanding requests* Traveled to operation centers across the U.S. to conduct interviews and provide training to staff* Collaborate with development management to design solutions based on requirements* Communicate and coordinate weekly code releases with business policy announcements* Coordinate user acceptance testing with business unit and report bugs to development* Analyzed daily business reports and sent summaries to executives of potential problems* Replicated defects reported by the business