David Sowers Email & Phone Number

Franklin, TN, US

Chicago, Illinois, US

Chicago, Illinois, US

Provide strategic direction for project management and business analytics teams to help deliver successful outcomes for both our customers and our business partners.

Nashville, Tennessee, US

Provide product leadership and portfolio management for device protection products and capabilities supporting over 50 million customers globally. With a focus on leading Go To Market product managers and delivery leads responsible for new product launches and enhancements for 15+ client partners globally. Collaborating with over 10+ product development.

Nashville, Tennessee, US

• Provide tactical and strategic leadership as a Product Manager for a new device protection platform. This includes identifying capability gaps, defining product backlog items for a multi-channel customer experience.
• Launched first large volume client migration on the platform adding 18,000 monthly claim transactions
• Reduced team sprint fall out by 50% over 3 sprint iterations
• Reduced multiple component team backlogs into single product backlog using Atlassian tools
• Consulted leadership on building agile teams and processes based on LeSS framework

Nashville, Tennessee, US

• Provided technology leadership during the transition of legacy application development to a managed services staffing model. Responsible for the oversight of planning and delivery activities of managed services vendor.
• Managed major telecom client portfolio with over 20 million subscribers and 400,000 claim transactions each month
• Executed Small Medium Business Product Market Launch for major telecom client in 4 months
• Consulted Product, Project and Program Managers on scope and schedule on 10+ active projects

Nashville, Tennessee, US

• Managed 2 Agile development teams in a distributed workforce model for a call center claim administration application with average of 400,000 monthly claim transactions. Planned and executed two – four week sprint.
• Managed major telecom client development portfolio with 10+ active projects and $8 million dollar annual budget
• Launched new Multi device protection program for major telecom client adding 1 million subscribers to the program within 2 years
• Retired legacy claims systems reducing maintenance and support costs of over $150,000 annually
• Lead and supported incident teams on real-time resolutions to production system issues that impacted end user experience and application availability
• Lead project kickoff meetings with business stakeholders to break down business needs into application features, user stories and influenced high level solution design

Nashville, Tennessee, US

• Provided tactical management of a team of 14 business system analyst for a call center claim administration application with over 1 million monthly claim transactions. Managed application specification creation with.
• Lead monthly learning forum for technology analysts across the enterprise
• Established best practices in specification writing emphasizing mockups and diagrams
• Supported 4 development teams actively working on 12+ projects each month

Franklin, TN, US

Elicited business and functional requirements for a multi-client web portal used to support Blue Zones© communities. Participated in agile ceremonies such as sprint planning, elaborations, retrospectives and scrum meetings. Approved third party user experience designs to ensure they meet the end user needs.

Nashville, Tennessee, US

Elicited enterprise wide business requirements for device protection programs across multiple business departments. Lead cross functional stakeholder reviews to resolve conflicts in requirements so that technology could have an aligned vision of desired outcomes. Collaborated with technology teams to quickly resolve questions or impediments raised by the.

Franklin, TN, US

• Provided tactical management for a multi-site team of business analysts, rules analysts and trainers supporting enterprise wide technology systems. Planned weekly releases with development managers and business.
• Replaced legacy enterprise loan origination systems with custom web based Java platform
• Transitioned mortgage operations centers to paperless origination processes reducing document transportation costs by $500,000 annually
• Launched web based mortgage document closing system integrated with multiple document and compliance vendors
• System and workflow administrator for Atlassian JIRA used by enterprise technology department

Franklin, TN, US

* Elicit requirements using prototyping, interviewing, use cases and UML diagramming * Lead weekly meetings with business executives to set priorities for outstanding requests* Traveled to operation centers across the U.S. to conduct interviews and provide training to staff* Collaborate with development management to design solutions based on requirements*.

Franklin, TN, US

Franklin, TN, US

Franklin, TN, US

Franklin, TN, US