David Spence Email & Phone Number

My duties as team leader consisted of :Managing team targets on compliance and quality - which within five weeks of doing so I had managed to achieve and maintain our target of 95% compliance and 80% quality.Call monitoring - Each member of my team has to have one call per week evaluated.Buzz sessions - A fifteen minute buzz session is taken at the start of each shift in order to detail the dialling strategy for the day ahead.Relations meetings -Relation meetings are attended in order to create a tie between the public sector in our business and the sky sector, charity event detailing, incentive budgets and preperation for bidding on new campaigns for both sides of the business.Weekly/monthly advisor one to ones -Each advisor in our team has a weekly/monthly one to one in which their targets they have achieved and areas of improvement can be seen and relevent coaching given where needed. Recruitment -Team leaders are chosen to help in the selection process of new candidates and the dismissal of advisors who had not reached the criterias set out for them.Whilst managing my team I also got involved in other activities such as TLC'S GOT TALENT (The listening companys version of the X Factor) where I performed in front of our business and partners playing guitar and singing one of my own songs, as i am an aspiring singer/songwriter, alongside fifteen other acts. I was lucky enough to have won the competition and was given the opportunity to take nine members of my team to London with me in order to perform at the hippodrome on Leicester Square with our travel and accomodation all paid for by the business.

During my employment with Tam Skinner Presents my duties consisted of :Bar management -To ensure the smooth running of a fast paced, two leveled music bar by deligating responsibilities between the staff to share the workload.Regular stock takes and replenishment.Creating shift patterns to suit staff and management alike.Recruitment and dismissal.Events management -Organising and booking artists to perform whilst aiming to achieve the best possible price.Organising accomodation and travel if necessary for the artists.Taking part in sound checks to ensure the quality of sound and instrument was of desired taste.I thouroughly enjoyed my employment with the Skinner family and established a very strong connection to which i keep to this day, providing the family with unheard up and coming artists that prove well in the underground scene. I gained a wealth of knowledge in deaing with the public on a face to face basis and also over the telephone, whilst taking booking orders and reserving accomodation, which will see me fit through the rest of my working life.